Ryan Guzman
San Diego
Summary
Innovative Learning & Development Leader with 10+ years of experience designing, leading, and optimizing strategic training programs across hospitality, gaming, and tech sectors. Proven track record of enhancing employee performance, boosting retention rates, and aligning training initiatives with organizational goals. Skilled in instructional design, curriculum development, and coaching across all organizational levels.
Overview
8
8
years of professional experience
Work History
Director of Learning and Development
La Jolla Beach & Tennis Club
04.2024 - Current
- Spearhead strategic training initiatives across departments to improve service quality and guest satisfaction.
- Design and deliver role-specific training programs aligned with business objectives.
- Implement instructional design principles to develop engaging e-learning content.
- Monitor training effectiveness using ROI and KPIs; provide actionable insights to leadership.
- Maintain a comprehensive library of learning materials and performance documentation.
- Collaborate with stakeholders and SME's
Senior Commerce Experience Manager
Bloomreach
04.2022 - 04.2024
- Advised Fortune 500 clients on optimizing digital experience strategy using Bloomreach platform.
- Led NA team: averaged 200+ calls and 300+ emails weekly; generated 22 qualified opportunities weekly.
- Sourced over $12.4M in ARR in 2022–2023, achieving 135% quota attainment.
Senior Learning & Development Manager
Sycuan Casino And Resort
02.2021 - 04.2022
- Delivered training to over 2,500 employees, including CDC-compliant COVID protocols.
- Designed a company-wide training program—the first of its kind at Sycuan.
- Boosted client retention from 89% to 97%; expanded customer database by 84%.
- Awarded 2018 Leadership Excellence Award.
Learning and Development Manager
Sycuan Casino Resort
04.2017 - 02.2021
- Delivered training to over 2,500 employees, including CDC-compliant COVID protocols.
- Designed a company-wide training program—the first of its kind at Sycuan.
- Boosted client retention from 89% to 97%; expanded customer database by 84%.
- Awarded 2018 Leadership Excellence Award.
Education
High School Diploma -
Cuyamaca College
El Cajon, CASkills
Instructional Design Talent Development Employee Retention E-Learning Curriculum Design Training Delivery Leadership Coaching Program Evaluation LMS Management Organizational Development Stakeholder Engagement KPI Tracking Adaptive Learning Team Building Communication Skills
Timeline
Director of Learning and Development
La Jolla Beach & Tennis Club
04.2024 - Current
Senior Commerce Experience Manager
Bloomreach
04.2022 - 04.2024
Senior Learning & Development Manager
Sycuan Casino And Resort
02.2021 - 04.2022
Learning and Development Manager
Sycuan Casino Resort
04.2017 - 02.2021
High School Diploma -
Cuyamaca College
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