Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ryan Gosine

Toronto

Summary

Experienced culture management professional with strong focus on team collaboration and achieving results. Proven track record in fostering positive workplace environments, enhancing employee engagement, and driving organizational success. Skilled in conflict resolution, strategic planning, and change management. Known for adaptability and reliability in meeting evolving organizational needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

People and Culture Manager Canada

Covenant House Toronto
07.2024 - Current
  • Support a positive employee experience by consistently leading with respect and a focus on collaboration, progress, and growth;
  • Actively lead, mentor, develop, and train the P&C team while working collaboratively to develop, communicate, and implement new and updated policies and procedures. Own the maintenance, review, and updating of HR policies and procedures; Responsible for ensuring all HR processes and procedures are well-documented, clearly communicated, and accessible;
  • Work collaboratively and effectively with internal stakeholders to ensure success while completing day-to-day HR operational work in recruitment, onboarding, compensation & benefits, performance management, employee experience, people logistics such as internal transfers, leaves of absence, accommodations, scheduling, etc.;
  • Actively listen to employee feedback and suggestions, seek to understand what is important to colleagues, and work towards creating an environment where everyone feels valued and supported; Work with leadership and departmental teams to better understand our business priorities and how People & Culture can support progress through engagement and evolution;
  • Lead and/or provide oversight for annual requirements such as the benefits re-enrolment and plan renewal, performance reviews, compensation adjustments, vacation planning, policy revision, audits, etc.;
  • Support the holistic wellness of colleagues at the firm through various programs such as the Equity, Diversity and Inclusion Committee, Social Committee, wellness initiatives, group benefits, and other employee perks and benefits;
  • Accountable for data integrity of all HR systems, tools, files, and documentation. Generate and share data-driven insights to increase HR team efficiency, create enhancements for programs, processes, and the employee experience, and provide recommendations to support business objectives; and
  • Proactively recommend, create, and implement new approaches, policies, procedures, and programs for continuous improvement in efficiency and effectiveness within People & Culture. Oversee daily team operations and ensure high quality People and Culture service to support the needs of employees and managers Lead a team and oversee day-to-day accountabilities to provide effective and efficient support to employees, including HR systems training, provision of job aids and communications to ensure end-user understanding of processes and HRIS.
  • Oversee Pension and Benefits Program Administration and Salary Band Structure Execute strategies related to employee benefit and pension programs that drive business results and improve the employee experience. Oversee the administration of multiple salary band structure, including bonus plans and incentives, as well as all benefits and pension plans, including liaising with third party providers, and ensure regulatory compliance. Participate in annual benefits plan renewal; recommend and execute against plan enhancements/changes, to support provision of a competitive total reward package and fiscally sound business decision.
  • Oversee disability claim administration (STD and LTD) for all employees; liaise with external insurance provider to ensure employee is supported through disability claim process; ensure claim documents are up to date. Drive People and Culture metrics and analytical reporting to improve employee experience and organizational effectiveness Be a strategic partner through leveraging HR system data to make recommendations for continuous improvement. Consult with relevant stakeholders to identify and create meaningful, real-time reports to support decision making on workforce planning and employee experience enhancement.

Human Resource Manager Canada

Printful Canada
08.2021 - 07.2024
  • Maintains all employee and applicant documentation as dictated by governing agencies.
  • Manages and tracks all employee disciplinary action for Canada location Coaches, counsels, and guides managers before executing employee disciplinary actions.
  • Maintains and processes all Unemployment Notices and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
  • Assists with recruitment tasks as needed (reviews applications, interviews).
  • Acts as an employee relations specialist.
  • Monitors tardy and absenteeism reports with assistance from Director and ensures proper documentation is issued to employees who have excessive tardiness or absenteeism problems as needed.
  • Reports vacation, sick, personal day and holiday use to payroll and scheduling. Maintains and distributes report of KPI’s monthly to Director of HR Maintains employee personnel files.
  • Maintains, updates, and distributes the employee phone list on the company census. Distributes and monitors employee performance evaluations and ensures they are done in a timely manner Reports, maintains and monitors all workers’ compensation case files; follows up on open cases.
  • Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrolment, cancellation, or changes.
  • Maintains and distributes list of new and cancelled employees for system access with partnership from IT and Director of HR Verifies benefit billing accuracy and processes for payment as needed.
  • Assists Director with Administration for group health plans.
  • Maintains and coordinates employee recognition programs. Perform other duties as assigned

Human Resource Manager

Transdev Services Inc. (currently contract to York to operate Public Bus division)
01.2019 - 07.2021
  • Consults with Operations on human resource issues relating to hiring, compensation, training and development, disciplinary actions, and terminations
  • Coach and advise management and leadership team to help improve employee engagement, attendance, handle union grievances and arbitration process. Build relationships with management team to support their departments and help achieve their vision.
  • Interprets and assists with the understanding of human resource policies and procedures
  • Manages compliance issues; identifies local compliance risks and pro-actively plans to mitigate risks
  • Manages the hiring process including candidate screening, hiring, new employee set-up, payroll, and leaves of absence
  • Serves as the liaison between the unit and the Regional Human Resource Director
  • Coaches and mentors assigned employees; assigns work according to availability, skills, and developmental needs; assesses performance and provides feedback to direct reports.
  • Work with Management Team to develop, implement and maintain company -wide strategies and goals, aligning them with organizational culture and HR’s objectives
  • Manage, coach and mentor HR Coordinator and Finance/Payroll Specialist
  • Responsible for Labour Relations including but not limited to management of grievances, arbitrations, collective bargaining. Ensures positive relationships with the local union are built and maintained
  • Administers/Manages group insurance benefits plans such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee
  • Identifies ways to reduce costs through compliance measures and by streamlining HR processes and systems

Human Resource Manager

Universal Recognition Inc.
02.2009 - 01.2019
  • Started the human resource department from the ground up creating all workplace and violence policies, including employee handbook. Designed human resource processes and procedures and aligned with overall company’s objective by coaching and mentoring management team and supervisors.
  • Entrepreneurial spirit lead to creating innovative ideas and implementation such as designing performance management system from scratch.
  • Main contact for union relations providing support and interpretation of the collective agreement to management. Handled all grievances and arbitration process. Coach managers on the collective agreement.
  • Building strong relationships with third-party partners.
  • Prepare and maintain various human resource reports, measures and statistics, vacancy reports, performance reviews, also responsible for HRIS system and operation.
  • Maintain organizational charts and database of colleague information. Prepare and distribute new hire packages including relevant contact information
  • Prepare accurate and timely letters including new hire offer letters, transfers, promotions, and compensation and status changes.
  • Act as point of contact for employee inquiries investigate solutions.
  • Lead incentive bonus and annual merit processing, work with compensation and business leads to calculate and communicate incentive bonuses and merit increases.
  • Recruit, screen, and interview candidates for all positions within the company.
  • Develop health and safety processes and procedures.

Health and Safety Specialist/ Supervisor

Hudson Bay Company
09.2008 - 02.2009
  • Managed Health and Safety for 300+ associates, including union and non-union.
  • Trained union and non-union associates on health and safety regulations, policies, and wellness training for work and home practices, ergonomics sessions, WHMIS.
  • Investigated monthly warehouse and office environment as a certified WSIB member, documented results and provided recommendation to national health and safety manager.
  • Liaised with Hudson Bay Company logistics Vice President, Director, National Health & Safety manager, and Director of Human resources.
  • Managed all employee WSIB claims activities, managing the strategy and delivery of H & S training programs.
  • President of the joint health and safety committee comprised of two sets of committee’s union and non-union.

Self employed

RG HR Consulting Inc.
09.2007 - 09.2008
  • Developed and implementation of human resource goals, objectives, policies, and procedures
  • Assessed the company’s future staffing requirements over the short, medium, and long-term.
  • Administrate external training and recruitment activities that involve producing job descriptions and contracts of employment.
  • Oversee and lead all major human resource projects.
  • Screened candidates and interviewed potential hires based on matching their knowledge and skills to fit the job description in an effective manner.
  • Implement and administrate health and safety in the workplace.

Senior Account Service Agent

Royal Bank of Canada
03.2006 - 04.2008
  • Ensured documents are examined for completeness and accuracy where timelines are incredibly significant and are met. Created innovative ideas for accuracy and improved it by 20% within the team.
  • Recommended process changes to enhance efficiency and effectiveness in workflow that resulted in workflow being processed at a decreased time compared to previously and increase in efficiency.
  • Works on a variety of bank applications to complete process (Sales Platform, BSC, and Outlook).
  • Make recommendations on corrections gave various ideas for the process of court orders to help the reduction of errors, high performer rating in all aspects of the job.
  • Complete debit and credit transactions of client’s accounts as per policies, procedures, standards, and guidelines instructions, this was multi-tasked combined with my other day-to-day activities.
  • Investigate internal client discrepancies by analyzing problems that may arise, gave input to team leader or manager, and produced solutions that help raise my team to meet their goals because I then shared solutions as a team.
  • Demonstrated to be an excellent multi-tasker in October 2007 throughout to April 2008 by working this job position part-time in the evening shift as a high performer simultaneously while working as an HR Specialist for another organization.

Pre-screening Officer (Human Resources)

Royal Bank of Canada
08.2005 - 03.2006
  • Generate Job Contracts for all positions from client service reps to executives across Canada where timelines are met throughout the day.
  • Screened resumes and employment reference letters where a due diligence check is initiated and 90% of hiring was based on my recommendations on these checks.
  • Complete credit, criminal, and security checks for all hires during the pre-screen process for all positions combined these checks and determine if hiring process should continue to the next stage, timelines, urgency and extreme analyzing of checks was met.
  • Screened candidates through reference checks process by asking behavioral open-end questions detailing answers and hiring based on my results.
  • Combined overall checks collected, as an individual client profile was analyzed, and hiring were determined based on my results.
  • Dealt with internal clients to solve various complex issues in which feedback given in urgency about their candidates that improved department’s feedback to client’s percentage.

Education

BA -

University of Toronto
01.2007

Human Resources Diploma - undefined

Sheridan College
Oakville, ON
01.2004

Skills

  • Data-driven decision making
  • Innovative thinking
  • Diversity and inclusion
  • Budgeting and financial management
  • Employee engagement
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills

Certification

  • WSIB certificate
  • Working towards CHRP . HRPA member

Interests

  • Enjoy participating in sports for overall physical and mental well-being
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

People and Culture Manager Canada

Covenant House Toronto
07.2024 - Current

Human Resource Manager Canada

Printful Canada
08.2021 - 07.2024

Human Resource Manager

Transdev Services Inc. (currently contract to York to operate Public Bus division)
01.2019 - 07.2021

Human Resource Manager

Universal Recognition Inc.
02.2009 - 01.2019

Health and Safety Specialist/ Supervisor

Hudson Bay Company
09.2008 - 02.2009

Self employed

RG HR Consulting Inc.
09.2007 - 09.2008

Senior Account Service Agent

Royal Bank of Canada
03.2006 - 04.2008

Pre-screening Officer (Human Resources)

Royal Bank of Canada
08.2005 - 03.2006

Human Resources Diploma - undefined

Sheridan College

BA -

University of Toronto

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Ryan Gosine