Ryan Glowniak
Sacramento
Summary
Dynamic Chief Operating Officer with a proven track record at The Good Feet Store, excelling in operational strategy and performance metrics. Expert in process improvement and team leadership, I spearheaded initiatives that enhanced efficiency and drove significant operational success. Committed to fostering a culture of excellence through effective employee training and mentorship.
Overview
10
10
years of professional experience
Work History
Chief Operating Officer
The Good Feet Store
Roseville
03.2025 - Current
- Facilitated cross-departmental collaboration to meet business objectives.
- Supported CEO through operational insights and strategic decision-making.
- Directed daily operations of multiple departments, ensuring alignment with company goals.
- Managed staff recruitment, training, and development processes to enhance team performance.
- Spearheaded development and integration of operational best practices for efficiency.
- Delivered speeches and represented company at industry conferences to enhance visibility.
- Maintained productive relationships and communication channels across the organization.
- Enhanced operational systems and processes, driving improvements in efficiency.
General Manager
The Good Feet Store
Roseville
12.2023 - 02.2025
- Established key performance indicators for measuring success.
- Evaluated performance by analyzing and interpreting data and metrics.
- Hired, trained, and mentored staff members to maximize productivity.
- Provided guidance and support for problem solving efforts
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency and maximize customer satisfaction.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
Regional Manager
The Good Feet Store
Roseville
09.2021 - 11.2023
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Mentored team members by demonstrating best practices for sales and customer service.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Reviewed monthly reports from individual stores regarding sales figures and other metrics.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Performed Live TV interviews to effectively share the company with the general public
Assistant Manager
The Good Feet Store
Roseville
11.2020 - 08.2021
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Arch Support Specialist
The Good Feet Store
Roseville
04.2019 - 10.2020
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Conducted product demonstrations to highlight features and benefits.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
Poker Dealer
FLB Entertainment Center
Folsom
06.2017 - 06.2020
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Dealt cards, inspected equipment and monitored players to ensure fair and appropriate play.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Followed standard procedures for opening and closing tables.
- Dealt cards to players in accordance with established rules and regulations of the game.
- Performed accurate payouts according to established procedures.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Bell Captain
Sanctuary Beach Resort
Marina
06.2015 - 05.2017
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Assigned bell staff to assist guests in their room selection, check-in procedures, and transportation needs.
- Responded promptly to guest requests for special arrangements or services.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Managed team of Bell staff to provide exceptional customer service
Education
Business
Butte College
Oroville, CASkills
- Operational strategy
- Performance metrics
- Process improvement
- Employee training
- Team leadership
- Project management
Timeline
Chief Operating Officer
The Good Feet Store
03.2025 - Current
General Manager
The Good Feet Store
12.2023 - 02.2025
Regional Manager
The Good Feet Store
09.2021 - 11.2023
Assistant Manager
The Good Feet Store
11.2020 - 08.2021
Arch Support Specialist
The Good Feet Store
04.2019 - 10.2020
Poker Dealer
FLB Entertainment Center
06.2017 - 06.2020
Bell Captain
Sanctuary Beach Resort
06.2015 - 05.2017
Business
Butte College
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