Summary
Overview
Work History
Education
Timeline
Generic

Ryan Gentile

Huntington Beach,CA

Summary

  • CPR/First aid certified
  • Member of several honor societies in college due to performance and GPA
  • Great at attention to detail, safety issues, leading members and teams, and public speaking ability
  • Representative/Workplace leader in my workplace through my association (OCEA)
  • Training Officer/Training Manager

Overview

15
15
years of professional experience

Work History

Manager/Site Safety Manager

Kings Fish House
Laguna Hills, CA
09.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

Restaurant/Restaurant Bar Manager

Lucille's Smokehouse Bar-B-Que
Orange, CA
01.2023 - 09.2023
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Restaurant Lead/Assistant GM

Mariposa, Neiman Marcus
08.2021 - 01.2023
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Supervised section of 40 tables and assisted waitstaff by answering questions, taking orders and offering suggestions.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Coached lower-level servers on tableside preparation, deboning and flambéing.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Mortgage Loan Officer

Slg/Homeside Financial
01.2021 - 08.2021
  • Worked with underwriters to fix application problems and resolve issues.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Explained different types of loans pertaining to client situations.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Server

The Old Spaghetti Factory
10.2020 - 08.2021
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Mental Health Technician

Newport Beach Recovery Center
12.2020 - 07.2021
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.

Correctional Officer

Orange County Sheriff's Department
02.2009 - 08.2020
  • Supervised adult's daily activities, including school, meals and recreation time.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Completed intake paperwork, fingerprints and searches.
  • Built solid relationships with staff and inmates to help keep the institution safe and secure.
  • Observed behavior of residents individually and in groups.
  • Booked new inmates into facility and processed inmates for release.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Determined and assigned inmates to appropriate housing.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Escorted inmates to and from cells, and medical appointments.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Maintained the custody and control of 360+ inmates housed in maximum security unit.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Arranged for medical and dental care of inmates.
  • Responded to inquiries from the public, other staff, inmates and visitors.

Education

Bachelor of Science - Psychology

California State University, Long Beach
Long Beach, CA
01.2024

Associate of Science - Psychology

Orange Coast College
Costa Mesa, CA
07.2019

Timeline

Manager/Site Safety Manager

Kings Fish House
09.2023 - Current

Restaurant/Restaurant Bar Manager

Lucille's Smokehouse Bar-B-Que
01.2023 - 09.2023

Restaurant Lead/Assistant GM

Mariposa, Neiman Marcus
08.2021 - 01.2023

Mortgage Loan Officer

Slg/Homeside Financial
01.2021 - 08.2021

Mental Health Technician

Newport Beach Recovery Center
12.2020 - 07.2021

Server

The Old Spaghetti Factory
10.2020 - 08.2021

Correctional Officer

Orange County Sheriff's Department
02.2009 - 08.2020

Bachelor of Science - Psychology

California State University, Long Beach

Associate of Science - Psychology

Orange Coast College

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Ryan Gentile