Ryan Gaines
Daly City
Summary
Dynamic sales leader with a proven track record at Vestis Uniform & Workplace Supplies, driving 15% revenue growth through data-driven strategies and exceptional team leadership. Expertise in Salesforce CRM and client retention, fostering strong relationships that enhance engagement and performance. Committed to optimizing sales processes and achieving strategic objectives.
Overview
17
17
years of professional experience
Work History
Sales Manager
Vestis Uniform & Workplace Supplies
10.2020 - Current
- Developed and executed data-driven sales strategies across a territory spanning from San Francisco to Fort Bragg, resulting in a 15% revenue increase and 10% market share growth.
- Recruited, scaled, and led a 14-person sales team, improving territory-wide performance by 20% through personalized coaching and KPIs.
- Drove cross-functional alignment across service, operations, and finance to streamline execution, reducing operational costs by 10%.
- Conducted market and customer needs analysis to identify upsell and new business opportunities, boosting average account value by 15%.
- Strengthened relationships with enterprise accounts, leading to 95% client retention and 90%+ satisfaction ratings.
- Delivered strategic sales insights to senior management, driving 10% quarterly improvements in performance.
Account Executive
Vestis Uniform & Workplace Supplies
10.2018 - 10.2020
- Generated $1.2M+ in new business through lead qualification, consultative selling, and targeted outreach.
- Increased qualified opportunities by 20% via cold calling, networking, and CRM-driven prospecting.
- Closed multiple six-figure deals through tailored customer solutions and executive engagement.
- Maintained a 90%+ client retention rate by delivering personalized service and proactive relationship management.
- Enhanced forecasting accuracy by 25% through meticulous Salesforce CRM usage.
- Drove 18% YoY revenue growth through account expansion and upselling tactics.
- Tripled proposal-to-close ratio by targeting decision-makers with customized strategies.
- Increased conversion rates by 22% through need-based product presentations.
District Manager
Click-Away / Verizon
08.2017 - 06.2018
- Oversaw operations for 9 retail stores in the Bay Area, maintaining high sales performance and team engagement.
- Mentored 9 General Managers and 9 Assistant Managers, improving frontline effectiveness across a team of 30–35 staff.
- Boosted customer satisfaction to 90% through product training and incentive alignment.
- Drove 30% YoY sales growth by setting clear performance objectives and incentivizing execution.
- Developed training programs that improved productivity and product knowledge by 20%.
- Created a goal-driven culture that achieved consistent quota attainment across all locations.
District Manager
Awireless / Verizon
02.2015 - 06.2017
- Directed operations across 8 retail stores valued at $14M, improving both revenue and team performance.
- Supervised 40–45 employees and led development for 8 General Managers and 10 Assistant Managers.
- Designed and implemented district-wide growth strategies, increasing market share by 12%.
- Partnered with cross-functional leadership to launch local marketing efforts, boosting store traffic by 15%.
- Interpreted operational and sales data to refine strategy and improve profitability.
- Hired and trained B2B-focused representatives to support corporate wireless solutions, expanding business revenue.
- Delivered skill-based coaching that enhanced closing ratios and customer retention.
Regional Manager
Mswireless / AT&T
08.2008 - 06.2011
- Directed performance for 10 retail stores and a mall kiosk, managing a team of 50–55 employees.
- Grew regional market share by 15% while maintaining a 90%+ customer retention rate.
- Partnered with store leadership and field operations to roll out corporate strategies and training programs.
- Analyzed sales trends and operational reports to guide quarterly business decisions.
- Improved per-store sales through enhanced merchandising and personnel realignment.
- Built and promoted strong leaders by identifying top talent and investing in structured development plans.
Education
Associate of Science - Business Administration
Skyline College
San Bruno, CA07-2024
High School Diploma -
Santa Clara High School
Santa Clara, CA06-2003
Skills
- Sales Strategy & Execution
- Team Leadership & Talent Development
- Revenue Growth & Forecasting
- Cross-Functional Collaboration
- Salesforce CRM & Pipeline Management
- Account-Based Marketing (ABM)
- Client Retention & Engagement
- Data-Driven Performance Optimization
Accomplishments
- Generated $14M+ in Revenue
Delivered over $14 million in revenue across eight retail locations, exceeding growth targets by 30%. - Top National Sales Leader
Consistently ranked in the top 5% of sales performers nationwide; honored with the President’s Club Rolex, multiple Sales MVP Awards, and other top-tier recognitions. - Achieved 95% Customer Retention
Implemented a relationship-first account strategy that resulted in 95% client retention and long-term loyalty across key accounts. - Boosted Territory Performance by 20%
Scaled and led a 14-person sales team from San Francisco to Fort Bragg, resulting in a 20% territory-wide performance increase. - Increased Average Account Value by 15%
Identified upsell opportunities through market analysis and solution-based selling, raising average account value by 15%. - Exceeded Sales Quotas by 20%+
Surpassed quarterly sales goals consistently by 20% or more through data-driven performance metrics and hands-on team coaching. - Launched Training Programs Improving Productivity by 20%
Designed and implemented employee development programs, boosting both productivity and product knowledge across sales teams. - Customer Satisfaction Reached 90%+
Drove improvements in frontline training and customer experience, resulting in sustained satisfaction scores above 90%.
President's Club Rolex Winner
President’s Club Rolex Winner – Mswireless
Recognized as the 19th winner in company history of Mswireless prestigious President’s Club Rolex Award. Achieved by selling over 2,000 new phone lines while leading sales and operations at a high-performing retail location. A testament to long-term performance, strategic selling, and customer-first leadership.
Recognized as the 19th winner in company history of Mswireless prestigious President’s Club Rolex Award. Achieved by selling over 2,000 new phone lines while leading sales and operations at a high-performing retail location. A testament to long-term performance, strategic selling, and customer-first leadership.
Timeline
Sales Manager
Vestis Uniform & Workplace Supplies
10.2020 - Current
Account Executive
Vestis Uniform & Workplace Supplies
10.2018 - 10.2020
District Manager
Click-Away / Verizon
08.2017 - 06.2018
District Manager
Awireless / Verizon
02.2015 - 06.2017
Regional Manager
Mswireless / AT&T
08.2008 - 06.2011
Associate of Science - Business Administration
Skyline College
High School Diploma -
Santa Clara High School
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