Dynamic professional with a proven track record as Owner/Operator at Black Diamond Detail, excelling in operations management and client relationship management. Successfully developed marketing strategies that enhanced brand awareness and customer satisfaction. Skilled in staff training and adept at multitasking, ensuring high-quality service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Black Diamond Detail
05.2018 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes, and procedures to provide superior service to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Auto Detailer/ Shop Manager
Vivid Detailz
07.2017 - 05.2018
Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
Assisted in training new hires on company policies and procedures, as well as specific techniques required for their role as an Auto Detailer.
Provided exceptional customer service and addressed customer inquiries.
PCA/Activity Director
Lavender Hills Assisted Living
01.2016 - 07.2017
Assisted patients with daily living activities, promoting independence and wellbeing.
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Improved patient comfort by providing compassionate and attentive care.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Answered patient assistance calls, assessed needs, and offered qualified support.
Assisted patients with daily living activities, promoting independence and well-being. and address concerns collaboratively.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.