Ryan Foster
Hamilton,ON
Summary
Results-driven retail leader with over 7 years of progressive management experience and 20 years in the beverage alcohol industry. Proven track record of driving operational excellence, enhancing team performance, and achieving significant sales growth. Committed to fostering a culture of respect, accountability, and exceptional customer service in fast-paced environments.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
LCBO, North Bay Store 387
10.2021 - Current
- Spearheaded the integration of strategic initiatives, including the 2021 Holiday plan and COVID-19 policies, resulting in seamless operations and enhanced customer satisfaction.
- Increased P10 sales by 10% year-over-year through innovative product selection and targeted marketing strategies.
- Developed a comprehensive employee training and development program, improving team engagement and accountability in attendance and performance metrics.
- Championed a vision to position Store 387 as a leading ultra-premium destination, focusing on exceptional customer service and community engagement.
Manager
LCBO, Dorset Store 399
01.2018 - 10.2021
- Managed the store’s operational efficiency and profitability during the COVID-19 pandemic, ensuring compliance with health and safety regulations while maintaining high service standards.
- Achieved a remarkable 900%-1000% sales increase during peak summer months through effective resource allocation and customer-focused scheduling.
- Established and monitored operational goals and KPIs, driving improvements in customer engagement, net sales, and income.
Product Consultant
LCBO, Toronto
01.2013 - 01.2018
- Delivered exceptional customer experiences by utilizing advanced product knowledge and implementing the Customer FIRST approach.
- Managed the logistics of bi-weekly vintages releases, optimizing inventory flow and shelf management to enhance product visibility and sales.
- Facilitated team development through regular training sessions, strengthening product knowledge and customer service skills.
- Established long term customer relationships by using effective communication and active listening skills.
- Demonstrated products to help customers try out offerings before making purchases.
- Helped identify product gaps and opportunities to improve product position in market.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
Customer Service Representative
LCBO
01.2005 - 01.2013
- Enhanced customer satisfaction by proactively addressing inquiries and resolving issues during peak sales periods.
- Developed training materials for new employees on POS systems and operational protocols, contributing to a more efficient onboarding process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Arts - Psychology
01.2001
Skills
- Strategic Leadership & Operational Management
- Sales Growth & Performance Metrics
- Team Development & Employee Engagement
- Customer Relationship Management
- Inventory Management & Supply Chain Optimization
- Regulatory Compliance & Health Safety Standards
- Customer service
- Team leadership
- Verbal and written communication
- Staff training and development
- Operations management
- Policy implementation
- Conflict resolution
- Financial management
Certification
WSET Level 3 Certificate in wine
WSET Level 2 Certificate in Spirits
Timeline
Manager - LCBO, North Bay Store 387
10.2021 - Current
Manager - LCBO, Dorset Store 399
01.2018 - 10.2021
Product Consultant - LCBO, Toronto
01.2013 - 01.2018
Customer Service Representative - LCBO
01.2005 - 01.2013
University of Guelph - Bachelor of Arts, Psychology
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