Ryan Fordyce
Winnipeg,MB
Summary
Seasoned professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation. Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Collonial Inn
Brandon, Manitoba
04.2019 - 09.2020
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Kept records of room availability and guest accounts, manually or using computers.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Marketing Specialist
Spar Canada
Brandon, Manitoba
04.2018 - 03.2020
- Organized promotional events to increase brand awareness and customer engagement.
- Designed visuals such as infographics, logos and banners for company website and other digital outlets.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Created graphical illustrations to share market research insights.
Team Leader, Sales and Service
Westman Communications Group
Brandon, Manitoba
09.2015 - 02.2018
- Provided daily direction and guidance to team members in Sales Operations.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Maintained accurate records of customer orders, invoices, and payment information.
- Monitored staff performance and provided feedback on areas of improvement.
- Resolved customer complaints quickly and efficiently.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Coached team members on best practices for achieving success in their roles.
- Assisted in developing marketing campaigns that increased brand awareness.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
- Refined customer segmentation, assisted with territory management and created plan to reduce churn and improve upsell processes.
- Directed and supervised staff performance.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Developed and maintained project plans, timelines, and budgets.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Provided technical support to end users on a variety of issues.
- Trained staff members on various aspects of computer usage and software applications.
- Resolved conflicts between different stakeholders regarding IT projects.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Provided company users with tech support for IT problems and account maintenance.
- Assessed data processing proposals and requirements to determine project feasibility.
Education
High School Diploma -
Crocus Plains
Brandon, MB06-1993
Arts
University of Winnipeg
Winnipeg, Skills
- Information Protection
- Credit and cash payments
- Report Generation
- Guest Relations
- Sales expertise
- Customer Service
- Team Oversight
- Hospitality service expertise
- Office Management
- Project tracking
- Vendor Sourcing
- Technical Support
- Forecasting
- Project Management
- Oral and written communications
References
References available upon request.
Timeline
Front Desk Agent
Collonial Inn
04.2019 - 09.2020
Marketing Specialist
Spar Canada
04.2018 - 03.2020
Team Leader, Sales and Service
Westman Communications Group
09.2015 - 02.2018
High School Diploma -
Crocus Plains
Arts
University of Winnipeg
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