Ryan Forde
Bowmanville,ON
Summary
Dynamic and results-oriented professional with a proven track record at Brass Inc, where I enhanced operational efficiency and customer satisfaction through expert Hydrovac swamping and exceptional communication skills. Achieved significant safety improvements and demonstrated a strong commitment to continuous learning and teamwork. Skilled in equipment maintenance and adept at complex problem-solving. Exceptional communication skills, personality that is easily approachable to others, and a strong desire to help others the best way possible. A professional looking to grow and expand my expertise. I thrive in routine, respectful, and accepting environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hydrovac Swamper
Brass Inc
04.2022 - Current
- Traveled on trucks with drivers to assist with locating utilities while digging, maintaining semi-truck at all times with organization of tools and accessories, as well as cosmetic looks.
- Expedited job completion times with effective teamwork among crew members while executing various Swamper functions.
- Increased customer satisfaction by providing exceptional service during the process of locating utilities with Hydro Excavation
- Reduced workplace accidents through strict adherence to safety guidelines and procedures while performing Swamper duties.
- Cleaned oil and other spills.
- Optimized resource allocation by keeping accurate records of materials used or transported during projects.
- Enhanced communication within the team by actively participating in meetings and providing valuable input on work-related matters.
- Strengthened relationships with clients, drivers, and other stakeholders through clear communication and professional conduct as a Swamper representative.
- Mitigated potential hazards at worksites using proactive risk assessments before commencing any tasks or activities.
- Elevated operational efficiency levels through continuous improvement efforts related to Swamper workflows.
- Reinforced a positive work culture that promoted collaboration, respect, and professionalism among all team members.
- Demonstrated adaptability by taking on additional responsibilities when needed to ensure project deadlines were met.
- Performed general housekeeping and cleaning tasks.
- Answered customer questions and helped resolve various concerns.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Vehicle Detailing
Honda
03.2021 - 09.2021
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Attended industry conferences and workshops to advance technical skills, staying informed on best practices for vehicle detailing.
- Enhanced customer satisfaction by providing thorough vehicle detailing services and addressing specific client concerns.
- Minimized waste and promoted sustainability with environmentally friendly products during each vehicle detailing appointment.
Appliance Installer
Team Dedicated Service Inc
06.2011 - 03.2021
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
- Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
- Enhanced customer satisfaction by ensuring timely and efficient appliance installations.
- Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
Fishing Department
SAIL
08.2017 - 06.2019
- Applied leadership and technical skills to facilitate safe and effective department operations.
- Coordinated production operations by calculating material and labor needs to maximize resources.
- Maintained work area and equipment and followed prescribed safety procedures to minimize injuries and incidents.
- Participated in regular audits, addressing any non-compliance issues and ensuring adherence to industry standards and regulations.
- Collaborated with sales teams on forecasting demand trends, ensuring adequate resources were allocated for upcoming projects.
Overnight Stocker
Home Depot
05.2018 - 04.2019
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Education
Degree/Certificate - Pre-Service Firefighter And Education
Durham College
Oshawa, None10-2017
High School Diploma -
Clarington Central Secondary School
Bowmanville, ON06-2014
Skills
- Hydrovac swamping
- Computers/Technology
- Communication
- Willingness to learn
- Safety awareness
- Customer service
- Attention to detail
- Punctual and reliable
- Time management
- Complex Problem-solving
- Repetitive work
- Verbal and written communication
Languages
English
Accomplishments
- Graduated Pre-Service Firefighting and Education with Presidents Honour Roll (85% +)
- Starting a beautiful family
- Collaborated with team of 10-20 in the development, planning and construction of fiber optic networks.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Traffic Control and Vehicle Backing Awareness
- Working at Heights
- WHSA 4 Step
- Book 7 Training
- Canadian National Safety (CN Rail)
- CPR C/AED
- Electrical Safety - Hydrovac
- Worker Awareness Training
- WHMIS
- Class G License
Interests
- Mental Health Advocate - Using personal experiences to support others and help in any way I can (Peer Support)
- Fishing/Hunting
- Outdoors
- Music
- Family Time
- Acts of kindness whenever i get the chance
- Playing Sports
- Camping
- Video Gaming
Timeline
Hydrovac Swamper
Brass Inc
04.2022 - Current
Vehicle Detailing
Honda
03.2021 - 09.2021
Overnight Stocker
Home Depot
05.2018 - 04.2019
Fishing Department
SAIL
08.2017 - 06.2019
Appliance Installer
Team Dedicated Service Inc
06.2011 - 03.2021
- Traffic Control and Vehicle Backing Awareness
- Working at Heights
- WHSA 4 Step
- Book 7 Training
- Canadian National Safety (CN Rail)
- CPR C/AED
- Electrical Safety - Hydrovac
- Worker Awareness Training
- WHMIS
- Class G License
Degree/Certificate - Pre-Service Firefighter And Education
Durham College
High School Diploma -
Clarington Central Secondary School
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