Ryan Fernandez
Aspiring Educator | Instructional Leader | Team Supervisor
Corona
Summary
Adaptable and dedicated professional with over three years of leadership, training, and instructional experience at the Disneyland Resort. Skilled in managing fast-paced environments, delivering engaging in-person training sessions, and mentoring team members with diverse backgrounds. Selected as a classroom facilitator to design and teach internal courses, demonstrating strong communication, classroom management, and instructional skills. Passionate about supporting student learning through structure, empathy, and adaptability.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Working Lead/Trainer/Facilitator
Disneyland Resort
09.2018 - Current
- Manage day-to-day staffing, workflow, and operations for a high-volume location, ensuring smooth, efficient, and safe experiences for both guests and team members
- Lead a team of cast members by modeling professionalism, offering on-the-spot coaching, and addressing conduct issues appropriately to maintain a positive and productive work environment
- Provide training and mentorship to new hires, using clear communication and guided instruction to develop future trainers and leads — similar to classroom facilitation
- Maintain and audit food safety documentation and procedures, ensuring compliance with legal and organizational standards
- Prioritize and complete multiple responsibilities simultaneously in a fast-paced, unpredictable environment — requiring time management, adaptability, and calm leadership
- Foster a respectful and inclusive team culture by supporting individuals from diverse backgrounds and addressing challenges with empathy and authority
- Communicate effectively with a range of personalities, adjusting tone and approach as needed — a key skill in both guest service and classroom management
- Navigate high-pressure situations and unexpected disruptions with composure, applying skills directly applicable to classroom leadership and behavior management
- Selected as one of five cast members to serve as a classroom facilitator for internal training, based on leadership and communication skills
- Co-developed and taught a guest interaction class for new cast members, presenting material independently and alongside other facilitators
- Delivered engaging, structured instruction while fostering an interactive learning environment that encouraged participation, clarity, and retention
- Adapted teaching methods to meet different learning styles, building confidence and preparedness in trainees entering guest-facing roles
Education
Bachelor of Arts - History
University of California, Riverside
Riverside, CA 09.2017 - 06.2021
No Degree - Education
California State University, Fullerton
Online Extension 02.2024 - Current
Skills
Adaptability in dynamic settings
Timeline
No Degree - Education
California State University, Fullerton
02.2024 - Current
Working Lead/Trainer/Facilitator
Disneyland Resort
09.2018 - Current
Bachelor of Arts - History
University of California, Riverside
09.2017 - 06.2021
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