Summary
Overview
Work History
Education
Skills
Timeline
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RYAN DOYLE

RYAN DOYLE

Los Angeles

Summary

Friendly and professional hospitality specialist with nine years of front desk, concierge, and guest-facing experience in hotels, museums and events. Quick learner with a creative background and strong communication skills who's eager to contribute to a great team.

Overview

8
8
years of professional experience

Work History

Resident Poet

WNDR Museum
Chicago
01.2023 - 11.2025
  • Created interactive experiences for guests: writing and delivering personal poems.
  • Used active listening and communication to connect with a wide range of visitors.
  • Demonstrated professionalism in high-volume, high-energy environments.

Front Desk Agent & Bellman

Ambassador Hotel
Chicago
06.2017 - 10.2022
  • Provided a welcoming first impression for all guests, ensuring comfort and satisfaction.
  • Acted as World of Hyatt Specialist, assisting loyalty members with personalized service.
  • Delivered concierge recommendations tailored to guest needs.
  • Operated hotel systems including Opera, HotSos, and Colleague Advantage.

Security Officer & Front Desk Agent

21c Museum Hotel
Chicago
03.2021 - 10.2021
  • Monitored public and private areas to ensure guest safety and security.
  • Responded to and documented incidents with professionalism and discretion.
  • Calm presence at the front desk, delivering high-quality guest service.

Front Desk Agent & Bellman

Hotel Zachary
Chicago
12.2018 - 04.2021
  • Greeted and assisted guests throughout check-in and check-out.
  • Operated Marriott's Lightspeed POS system and performed concierge duties.
  • Managed luggage and special guest requests with attention to detail.

Education

École Philippe Gaulier
Étampes, France

Some College (No Degree) - Linguistics

University of Chicago
Illinois

Skills

  • Front Desk Operations
  • Customer Service
  • Guest Relations
  • Service Recovery
  • Conflict Resolution
  • Hotel Software: Opera, Lightspeed, HotSos, Reserve, Colleague Advantage
  • Event Production
  • Audience Engagement
  • Poem Composition

Timeline

Resident Poet

WNDR Museum
01.2023 - 11.2025

Security Officer & Front Desk Agent

21c Museum Hotel
03.2021 - 10.2021

Front Desk Agent & Bellman

Hotel Zachary
12.2018 - 04.2021

Front Desk Agent & Bellman

Ambassador Hotel
06.2017 - 10.2022

École Philippe Gaulier

Some College (No Degree) - Linguistics

University of Chicago
RYAN DOYLE