Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Deane

Mississauga,ON

Summary

Dynamic professional excelling in associate training and customer service. Proficient in Microsoft applications and skilled in problem solving, I consistently deliver exceptional service and solutions in fast-paced environments.

I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Trainer and Store Manager

Wing'n It Restaurant
01.2023 - Current
  • Developed and implemented training programs for new staff, enhancing onboarding efficiency.
  • Conducted regular training sessions on menu items and customer service standards, ensuring consistency in service quality.
  • Evaluated trainee performance through assessments, providing constructive feedback to support skill development.
  • Collaborated with management to identify training needs and improve operational workflows across departments.
  • Facilitated team-building exercises to enhance communication and cooperation among staff members in high-pressure environments.

Floor Manager and Bartender

Wingn'it Restaurants
01.2023 - Current
  • Supervised daily operations to ensure optimal floor performance and customer satisfaction.
  • Trained and mentored staff on service standards and operational procedures.
  • Resolved customer inquiries and complaints promptly, enhancing the overall experience.
  • Created and maintained a regular clientele.
  • Accountable for cash float, deposits, and inventory control


Project Assistant

Wing’n It Restaurants
10.2022 - Current
  • Assisted with the start-up of the franchise location. Liaised with the corporate team to define the project scope, timelines, and required resources.
  • Coordinated the Franchise job fair.
  • Conducted interviews and final hiring.
  • Set up and assisted with the onboarding and training schedules.
  • Assisted with the preparations & coordination for the soft opening and the Grand opening.

Bartender/Server

Various
01.2020 - 09.2023
  • Fostered strong relationships with patrons, encouraging repeat business through exceptional service.
  • Collaborated with kitchen staff to synchronize food and beverage pairings for special events.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Pro Shop Associate (Co-op Position)

Fairmont Jasper Park Lodge
04.2022 - 10.2022
  • Managed inventory levels to ensure optimal stock availability and minimize shortages.
  • Assisted customers in selecting products, enhancing their shopping experience through personalized service.
  • Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
  • Conducted product demonstrations, educating customers on features and benefits to drive sales.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to the supervisor.
  • Reconciled daily tee sheets, checked in customers, and resolved payment discrepancies.
  • Promoted the game of golf and a specific golf course to match the guests' desired experience,

Retail Sales Associate

Nike Factory Store
09.2015 - 06.2020
  • Educated customers on product features and benefits, driving informed purchasing decisions.
  • Resolved customer inquiries and issues promptly, maintaining high service quality standards.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction.

Customer Experience Associate (CO-OP Position)

TD Bank
09.2019 - 04.2020
  • Enhanced customer satisfaction through effective issue resolution and proactive communication.
  • Collaborated with cross-functional teams to improve service delivery.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Asked customers questions to determine, verify, and offer solutions to common problems.
  • Managed escalated customer inquiries, ensuring timely resolutions and maintaining high service standards.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Assistant Store Manager

Booster Juice
09.2015 - 09.2017
  • Assisted in daily operations to enhance store efficiency and customer service.
  • Trained new staff on company policies and best practices for optimal performance.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Implemented visual merchandising strategies to improve product presentation and attract customers.
  • Resolved customer inquiries and complaints, ensuring positive shopping experiences.
  • Supported compliance with safety standards and operational procedures throughout the store.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Diploma - Business Administration And Management

Georgian College
Barrie, None
04-2024

Skills

  • Microsoft proficient
  • Customer Service oriented
  • Detail oriented
  • Multitasking
  • Solution minded
  • Critical thinking
  • Relationship building
  • Product and service solutions
  • Active listening
  • Product education
  • Key holder experience

Languages

English

Timeline

Trainer and Store Manager

Wing'n It Restaurant
01.2023 - Current

Floor Manager and Bartender

Wingn'it Restaurants
01.2023 - Current

Project Assistant

Wing’n It Restaurants
10.2022 - Current

Pro Shop Associate (Co-op Position)

Fairmont Jasper Park Lodge
04.2022 - 10.2022

Bartender/Server

Various
01.2020 - 09.2023

Customer Experience Associate (CO-OP Position)

TD Bank
09.2019 - 04.2020

Retail Sales Associate

Nike Factory Store
09.2015 - 06.2020

Assistant Store Manager

Booster Juice
09.2015 - 09.2017

Diploma - Business Administration And Management

Georgian College

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Ryan Deane