Ryan Deane
Innisfil,ON
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
11
11
years of professional experience
Work History
Corporate Trainer/Store Manager
Wing'n It Restaurants
01.2022 - Current
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Maintained records on attendance and participation.
- Collaborated with management to identify company training needs and scheduling.
- Prepared educational materials such as module summaries, and informational packets.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Golf Pro Shop Assistant
Fairmont Jasper Park Lodge
04.2022 - 10.2022
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
Server
TJ Osheas
04.2021 - 04.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift worker
Honda Canada Manufacturing
10.2020 - 04.2021
- Work in the stamping department, our job is to stamp out the pieces of the car and organize them to be shipped to the next process
- Work on a team of 20 people
- Shift work (7-3,3-11,11-7)
Sales Associate
Nike
09.2013 - 06.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
CEA (Customer Experience Associate)
TD Bank
09.2019 - 04.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Complete day to day banking activities for clients, (pay bills, cash withdrawals, and deposits.) Advise Customers on potential opportunities to grow wealth.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Door to Door Sales
Nutra Farms
09.2017 - 09.2018
- Built territory-specific sales plans by reviewing competitor activities and lead spending trends
- Collaborated with team to develop effective, winning sales strategies
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
Buffet service
OLG SLOTS (Horse Races)
- 01.2018
- Drink service for Customers dining in the buffet hall
- Clean tables and maintain a positive customer experience
- Would be looking after upwards of 50 people at a time.
Management
Booster Juice
09.2014 - 09.2017
- Balanced cash drawer daily and performed all opening and closing duties
- Resolved customer issues efficiently to build loyalty
- Cross-trained in every store role to maximize operational knowledge
- Assumed responsibilities of store manager during supervisor's absence
- Hired and trained new staff.
Education
Business diploma -
Georgian College
Barrie, ONSHSM in Environmental Sciences - Educational Leadership And Management
Nantyr Shores Secondary School
Innisfil, ON01.2015
Skills
- Customer care experience
- Customer experience
- Customer relations experience
- Customer service experience
- Worked with excel, access, C3, S3, and admin apps
- Trained in leadership programs
- Performance monitoring
- New Employee Training
- Training assessment
- Learning Management Systems
Languages
English
Native or Bilingual
18U Rep baaeball Coach
This is the first year I have involved my self in coaching. I saw it as a great opportunity to expand on my leadership capabilities, all while doing something I am passionate about.
As a kids' baseball coach I play a multifaceted role, balancing the need for skill development, team building, and fostering a love for the game, all while ensuring a safe and enjoyable experience for the players.
Timeline
Golf Pro Shop Assistant
Fairmont Jasper Park Lodge
04.2022 - 10.2022
Corporate Trainer/Store Manager
Wing'n It Restaurants
01.2022 - Current
Server
TJ Osheas
04.2021 - 04.2022
Shift worker
Honda Canada Manufacturing
10.2020 - 04.2021
CEA (Customer Experience Associate)
TD Bank
09.2019 - 04.2020
Door to Door Sales
Nutra Farms
09.2017 - 09.2018
Management
Booster Juice
09.2014 - 09.2017
Sales Associate
Nike
09.2013 - 06.2020
Buffet service
OLG SLOTS (Horse Races)
- 01.2018
Business diploma -
Georgian College
SHSM in Environmental Sciences - Educational Leadership And Management
Nantyr Shores Secondary School
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