Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Ryan Chia

Ryan Chia

Sale Rep
Scarborough,ON

Summary

Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in sales areas and flexible with changing business needs.

Overview

5
5
years of professional experience

Work History

Cashier

LCBO
12.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.

Sales Representative

Telus Mobility
07.2019 - 02.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Sales Associate

Bell Canada
03.2017 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.

Education

A.N. Myer Secondary School
Niagara Falls, ON
06.2012

Skills

  • Time Management Skills
  • Guest Inquiries
  • Stocking and Replenishing
  • Identification Checks
  • Credit and Cash Transactions
  • Product Knowledge
  • Refunds and Exchanges
  • Sales Expertise
  • Till Counting
  • Money Handling
  • Staff Training
  • Liquor Law Compliance
  • Cleaning and Sanitizing
  • Order Taking
  • Verbal and Written Communication
  • Issue Resolution
  • POS Systems Operations
  • Regulatory Compliance
  • Conflict Resolution
  • Microsoft Windows

Timeline

Cashier

LCBO
12.2021 - 04.2022

Sales Representative

Telus Mobility
07.2019 - 02.2021

Sales Associate

Bell Canada
03.2017 - 01.2020

A.N. Myer Secondary School

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Ryan ChiaSale Rep