Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
01.2020 - Current
Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Enhanced crew performance by implementing effective training strategies and customized lesson plans.
Crew Member
McDonald's
06.2019 - 12.2019
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Pyschology
York University
Toronto, ON
06.2025
Certificate - Human Resource Management
York University
Toronto, ON
06.2025
Skills
Customer Service
Employee Training
Cash Handling
Team Leadership
Coaching and Mentoring
Complaint resolution
Opening and closing procedures
Policies and Procedures
Employee Onboarding
Languages
English
Native or Bilingual
Timeline
Crew Trainer
McDonald's
01.2020 - Current
Crew Member
McDonald's
06.2019 - 12.2019
Bachelor of Arts - Pyschology
York University
Certificate - Human Resource Management
York University
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