Ryan Brugaletta
Mississauga,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Resource Coordinator - Install Team
NCR
Mississauga, ON
03.2016 - 01.2024
- Scheduled a team of technicians with various skill sets to deliver national equipment rollouts for both hospitality and banking divisions.
- Reallocated resources and personnel to accommodate expedited customer requests, changing project parameters and mitigating potential service delays.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and implemented onboarding and orientation programs for new employees.
- Managed budget constraints, ensuring optimal use of resources while maintaining cost effectiveness.
Dispatcher / Logistics Coordinator
Wincor Nixdorf
Mississauga, ON
07.2011 - 12.2015
- Dispatched technicians to service POS equipment for national retail clients.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained inventory records
- Worked with national service partners to ensure client SLAs were met and that an appropriate level of service stock was readily available.
Education
Bachelor of Arts - Economics
York University
Toronto, ON05.2007
Skills
Relationship Building
- Clerical Oversight
- Training Coordination
- Database Maintenance
- Project Management
- Analytical and Critical Thinking
- Microsoft Office
- Data Entry
Languages
English
Timeline
Resource Coordinator - Install Team
NCR
03.2016 - 01.2024
Dispatcher / Logistics Coordinator
Wincor Nixdorf
07.2011 - 12.2015
Bachelor of Arts - Economics
York University