RYAN BOND
Calgary,AB
Summary
Detail-oriented worker with extensive experience in materials inspection, data analysis, and root cause analysis. Proficient in performing thorough evaluations of incoming and outgoing products to ensure adherence to quality standards and provincial regulations. Skilled in problem-solving, trend tracking, and compliance documentation, with a proven ability to enhance operational processes. Strong background in leadership and team management. Adept at maintaining safety protocols and improving productivity across various industries.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Content Strategist & Virtual Presenter
Self Employed
01.2016 - 09.2024
- Managed freelance contributors, ensuring timely delivery of high-quality articles that adhered to brand guidelines.
"Managed a team of 10+ freelance contributors, ensuring 95% on-time delivery of over 50 high-quality articles per week that adhered to brand guidelines, resulting in a 30% increase in viewer retention. - Increased user engagement by designing visually appealing infographics and multimedia content for web and social media use.
- Developed editorial calendars to plan, schedule, and track all aspects of the company''s online presence effectively.
- Closely monitored industry trends and competitor activity, adapting strategies as necessary to remain competitive in the digital landscape.
- Improved search engine rankings through strategic link building initiatives and on-page optimization efforts.
Quality Assurance Technician
Ogen
08.2020 - 11.2023
- Performed thorough inspections of incoming materials and outgoing products
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards
- Inspected finished products for overall quality and adherence to provincial specifications
- Analyzed test data to determine performance and reliability of materials.
Supervisor & Carwash Repair Technician
Petro Canada
12.2017 - 03.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced contamination risks by conducting thorough inspections of clean room garments, tools, and materials.
- Maintained inventory of repair supplies and ordered parts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
Team Supervisor
Tim Hortons
08.2013 - 12.2016
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members
- Managed performance reviews for 12 employees, analyzing individual employee achievements and overall trends in workforce execution metrics
- Maintained awareness of basic HR policies and regulations and kept up-to-date with company policies
- Completed product orders for the store by reviewing sales from the previous week and upcoming holidays or events to gauge the quantity of new product needed
- Head of health and safety committee.
Gas Station Attendant
Esso
12.2015 - 07.2016
- Checked customer identification for alcohol, cigarette, and lottery sales
- Maintained clean and orderly work station
- Cleaned up gas and other spills in accordance with spill procedures
- Maintained inventory of all saleable items
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Customer Service Manager
Fayne Media
01.2013 - 10.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Customer Service Representative
Fayne Media
01.2008 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
GED -
Bow Valley College
Calgary, ABSkills
- Digital Marketing
- Social media content campaigns
- SEO Strategies & Web Analytics
- Materials assessment
- Documentation skills
- Safety Protocols
- Good Manufacturing Practices
- Safety operation procedures
- Workflow Coordination
- Inventory Control
- Operations Management
- Process Monitoring and Improvement
- Warehouse Operations
- Data Entry
Certification
- Python Essentials, Udemy
- HTML Essentials, Udemy
- C++ Certification, Udemy
- Unity Associate Certification, Unity
- Certificate of Leadership, Winsport Institute
Languages
English
Native or Bilingual
Korean
Elementary
Timeline
Quality Assurance Technician
Ogen
08.2020 - 11.2023
Supervisor & Carwash Repair Technician
Petro Canada
12.2017 - 03.2020
Content Strategist & Virtual Presenter
Self Employed
01.2016 - 09.2024
Gas Station Attendant
Esso
12.2015 - 07.2016
Team Supervisor
Tim Hortons
08.2013 - 12.2016
Customer Service Manager
Fayne Media
01.2013 - 10.2015
Customer Service Representative
Fayne Media
01.2008 - 01.2013
GED -
Bow Valley College
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