Ryan Bayers
Red Deer
Summary
Proven leader in financial services industry with a track record of enhancing customer satisfaction and driving revenue growth. Expert at branch operations management and building strong client relationships. Achieved significant improvements in service quality and team development, demonstrating exceptional coaching and decision-making skills. Also experienced in building strong, collaborative and safe work environment.
Overview
11
11
years of professional experience
Work History
Branch Manager
CWB Financial
06.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through coaching and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with clients, securing long-term partnerships and driving revenue growth.
Branch Manager
ConnectFIrst Credit Union
10.2022 - 06.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Relationship Manager
ATB Financial
04.2021 - 08.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Facilitated large lending facilities for new and existing cleints
Manager of Entrepreneurship
ATB Financial
12.2018 - 04.2021
- Worked closely with New business owners by building strong connections and walking the through the entrepreneur journey.
- Helped clients finance and build their dream of one day working for themselves.
- Helping them bank as a new business owner and showing them what those exactions look like
- Meeting and exceeding sales targets by building and connecting with clients to learn what they really need to succeed in their current situation
Personal Banker
ATB Financial
11.2016 - 12.2018
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
President and CEO
Property Sheriffs
12.2018 - 10.2021
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Personal Banker
CIBC
01.2014 - 10.2016
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
High School Diploma -
Lockview High School
Fall River, NS06-2003
Skills
- Branch operations management
- Customer service
- Client relationships
- Excellent time management skills
- Building Psychological Safe Work Environment
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Decision-making
- Team player
- Staff development
- Work prioritization
Languages
English
Full Professional
Timeline
Branch Manager
CWB Financial
06.2024 - Current
Branch Manager
ConnectFIrst Credit Union
10.2022 - 06.2024
Relationship Manager
ATB Financial
04.2021 - 08.2022
Manager of Entrepreneurship
ATB Financial
12.2018 - 04.2021
President and CEO
Property Sheriffs
12.2018 - 10.2021
Personal Banker
ATB Financial
11.2016 - 12.2018
Personal Banker
CIBC
01.2014 - 10.2016
High School Diploma -
Lockview High School
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