Ryan Bach
Marina Del Rey
Summary
IT Professional with experience focused around Cloud Identity & Infrastructure Security, System Integration, and Application Support. Solid consulting experience working across the Software Development Life Cycle to deploy and maintain technology solutions to clients. Advanced knowledge in EntraID Identity and Access Management. Expert in Microsoft Intune, Autopilot, and Azure Virtual Desktop deployment and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Privileged Access Management Associate Manager
Accenture LLC
Los Angeles
12.2022 - Current
- Led implementations of Windows Autopilot and Azure Virtual Desktop to deploy secure endpoints with additional security (Application Control and Web Proxy) to IT Administrators that manage critical Tier0 infrastructure and business applications
- Supporting other internal Tier0 security efforts related to administrator accounts, ApplicationIDs, exception processes, and entitlement management
- Specializing in Microsoft Azure Endpoint Security and Intune, Azure Virtual Desktop, with additional experience in EntraID/Azure Active Directory, Microsoft Defender Anti-Virus, Windows OS Deployment and Support, Windows Autopilot, and VPN deployments
- Managed trainings and process definitions to hand over to operations teams
Cloud Infrastructure and Identity Security Specialist
Accenture LLC
Chicago
12.2019 - 12.2022
- Windows Engineering and Operations support for Windows 10 workstations joined to Azure Active Directory
- Collaborated with OS deployment and maintenance teams to assess impact to new requirements and processes. OS deployment utilized Microsoft Deployment Toolkit, and co-management with System Center Configuration Manager (SCCM) to deploy Windows OS and driver updates
- Led Intune MDM support to introduce additional security policies to enhance security; managed application control and web proxy policies to reduce surface attack area without inhibiting productivity
- Supported the integrations with external teams to setup certificate based authentication for VPN and Wi-Fi connectivity in corporate offices
- Led initial effort to convert group policy into Intune Configuration Profiles and Configuration Service Providers (CSPs) for enforcement in MDM model
- Provided feedback to Microsoft through support tickets on challenges and findings during deployment and support operations
Technology Delivery Sr. Analyst
Accenture
Chicago
09.2018 - 12.2019
- Project Goal: Deploy separate hardened and secure workstations to IT Administrators that manage Tier0 infrastructure using a new Microsoft security service: Shielded VMs with an Always-On VPN connection to on-premises datacenter networks
- Defined functional and technical requirements for the project based on documentation from a Proof of Concept effort
- Created materials for workshops with cross-functional teams to assess design considerations and operational impacts for the overall solution; assisted in workshop facilitation with impacting teams to ensure the solution was feasible and sustainable
- Documented Functional and Technical Designs for the isolated cloud infrastructure environment
- Lead the build effort for two Microsoft products being introduced to the client environment; managed premiere tickets with vendor for support on product functionality and scope
- Documented processes to be handed off to the teams supporting the new security model
Application Support Sr. Analyst
Accenture
Chicago
06.2017 - 09.2018
- Supported a 5000+ job Batch Operations flow for a post go-live Customer Information System (CIS) consolidation of 6 utilities into a single information system
- Worked with Business Process Owners and IT Operations Teams to implement changes in the batch flow that promote performance improvements and new functionality to the application
- Managed all onshore batch related tasks and operations for releases, outages, migrations, and system enhancements across all utility work streams; coordinated UAT batch test runs in parallel with production support
Business and Technology Delivery Analyst- Utilities
Accenture
Chicago
09.2015 - 08.2018
- Company Overview: Technology Development Program
- Onboarded to Accenture Technology practice to be staffed on system integration projects
- Roles included Software Quality Assurance, Business Analysis, and Application Support
- Technology Development Program
Software Quality Assurance Analyst
Accenture
Pittsburgh, PA / Portland, OR
10.2015 - 05.2017
- Supported System Integration of Oracle Customer Care & Billing (CC&B) to replace the client’s billing and meter-to-cash processes with the Oracle Utilities Suite
- Created test cases from Functional Designs handed off by Business Analysts; executed test scripts as the code deployed into the testing environments; managed defect reporting processes and communicated status to project leadership
- Led test planning and test execution strategy two key modules of the project; managed a team of offshore testers to identify defects in the initial build to ensure the functionality matched the requirements defined by the business
- Exposure to hybrid agile-waterfall implementation methodology; iterative code deployment over 3 cycles of design, build, test, deploy across multiple environments
Education
Bachelor of Science - Business Administration, Management Information Systems, Marketing
Boston University
Boston, MA05-2015
Skills
- Microsoft Azure
- Microsoft Intune / Autopilot
- Windows OS Deployment & Support
- Azure Virtual Desktop
- EntraID / Azure Active Directory
- Cloud Infrastructure Delivery & Support
- PowerShell
- Requirements Analysis and Definition
- Agile and Waterfall Implementation Methodology
- Application Support
- Business Process Design
- Software Testing Methodology
- Business Analysis
- Microsoft Office (Excel, Powerpoint, Visio)
- Public Key Infrastructure
- Autosys / Batch Processing
Certification
- AZ-140 Azure Virtual Desktop Specialty (April 2024)
- Accenture Technology Architect Certification (May 2023)
- MS-500 Security Administrator (February 2022)
- AZ-500 Microsoft Security Engineer (December 2020)
- Amazon Web Services Solution Architect Associate (Septemer 2018)
Affiliations
- Boston University NCAA Division I Swimming Scholarship
- Accenture People Project Advocacy
- Accenture TDP Buddy Program
- Hobbies: Chocolate Labradors, Acoustic Guitar, Masters Swimming, Surfing, Volleyball, Golf
Timeline
Privileged Access Management Associate Manager
Accenture LLC
12.2022 - Current
Cloud Infrastructure and Identity Security Specialist
Accenture LLC
12.2019 - 12.2022
Technology Delivery Sr. Analyst
Accenture
09.2018 - 12.2019
Application Support Sr. Analyst
Accenture
06.2017 - 09.2018
Software Quality Assurance Analyst
Accenture
10.2015 - 05.2017
Business and Technology Delivery Analyst- Utilities
Accenture
09.2015 - 08.2018
Bachelor of Science - Business Administration, Management Information Systems, Marketing
Boston University
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