Ryan Arsenault
Calgary,AB
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Hot Tub Bling
03.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Assessed income and expenses and adapted plans to improve profit levels.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Interacted well with customers to build connections and nurture relationships.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Sales Associate Specialist
World Of Spas
04.2022 - Current
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Sales Associate
LaZBoy Furniture Gallery
09.2010 - 03.2022
- Engaged with customers to build rapport
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to effectively build rapport and lasting relationships.
Guest Service Manager
Hyatt Regency Calgary
09.2005 - 08.2010
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Supervised team of 16 front desk agents and helped to resolve issues arising during shifts.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Oversaw lobby operations and concierge services.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Maintained and troubleshot hotel property management systems.
Various Positions
Fairmont Chateau Lake Louise
01.2000 - 06.2005
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Graduated With Honours -
Three Oaks Senior High School
Summerside, PE1998
Skills
- Relationship Building
- Friendly and Helpful
- Exceeding Customer Expectations
- Positive Customer Engagement
- Meeting Sales Goals
- Attention to Detail
- POS system operations
- Sales Goals Attainment
- Service Contracts
- Merchandise Recommendations
- Upselling strategies
- Reliable and Responsible
- Building Customer Loyalty
Languages
English
Timeline
Owner/Operator
Hot Tub Bling
03.2023 - Current
Sales Associate Specialist
World Of Spas
04.2022 - Current
Sales Associate
LaZBoy Furniture Gallery
09.2010 - 03.2022
Guest Service Manager
Hyatt Regency Calgary
09.2005 - 08.2010
Various Positions
Fairmont Chateau Lake Louise
01.2000 - 06.2005
Graduated With Honours -
Three Oaks Senior High School
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