Ryan Aquino
Smithville,ON
Summary
Motivated employee with a desire to tackle new challenges, demonstrating a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively without constant supervision and quickly acquire proficiency in new skills. Experienced in cable system installations, repairs, and maintenance, utilizing diagnostic tools and techniques to ensure optimal service delivery. Proven track record of precise cable splicing and strong problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Cable Technician
Connectall Communications Inc
10.2021 - Current
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Ensured that all installations met industry standards for safety and quality assurance.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
Customer Service Specialist
Cox Communications
01.2020 - 10.2021
- Provide exceptional customer service, inform and educate customers on their billing and account balances
- Perform PCI and DSS payments and general account help
- Started in office and continuing in a Work at home capacity during the pandemic.
Communications Centre
Cox Communications
09.2019 - 01.2020
- Coordinate and assist field technicians with the day to day dispatch and maintenance of their equipment and technical support issues that may arise.
Tier 2 Mentor/Bugs Specialist
Instacart
03.2018 - 09.2019
- Identifying glitches within the Instacart systems
- Escalating issues that have been identified to the Instacart engineering team
- Daily interactions directly with the Instacart internal product specialists
- Provide feedback to the T1 and T2 about tickets they have personally submitted to the Bugs team
- Train and support new hire agents to the Instacart team and help to onboard them from their training until they are full members of the Instacart team
- Reassuring and resolving escalated calls with upset customers when situations arise
- Completion of escalated tickets within the client tools and Sitel Policies.
Billing/Retention Agent
Just Energy
07.2017 - 02.2018
- Assisted customers with accounts receivables; explained charges on bill, reviewed calculations of customers billing statements including usage, rates and additional fees
- Empathetically assisted customers with arrangements to make payments and additional resources available to them
- Demonstrated retention of customers as applicable within the guidelines set forth by the client and legal boundaries.
Data Technician/Support/DCMA violation specialist
Cox Communications
08.2015 - 07.2017
- Resolved customer concerns in relation to their home communication services
- Troubleshoot technical issues related to customers in home internet service and associated devices
- Consistently delivering service that exceeds expectations which reflected positively with customer satisfaction surveys
- Assisted Cox Communications with enforcing DCMA violations and abuse of terms and conditions of internet policies and laws within the United States
- Supported the tech support agents as a SME (subject matter expert) and provided feedback and answers to them in a supporting role.
Assembler
Top Gun Assembly
03.2010 - 07.2015
- Product assembly ranging from outdoor supplies and equipment to bicycles and furniture for local Niagara Region and area retailers
- I.e - Walmart, Canadian Tire, and Lowes
- Coordinated with store managers to ensure inventory availability between store locations, and provide in home assembly to local customers requiring an at home visit.
Satellite Technician/Inspector/Trainer
DishNet Satellite Television
09.2009 - 02.2010
- Trainer
- Fulfilled a small American contract training new hires in the satellite industry in New Hampshire, USA for one of our sister companies in the United States
- Trained the technicians on the day to day operations and installation practices and expectations set forth by the company.
Commercial Satellite Technician
Bell Television
01.2008 - 09.2009
- Coordinated and installed commercial sized satellite systems for high rise buildings and apartment complexes, and commercial buildings in the Golden Horseshoe and GTA areas.
Installation Inspector
Bell Television
01.2007 - 01.2008
- Performed quality inspections on the installation team to ensure the high standards and quality expectations of the company were met on a daily basis.
Residential Satellite Technician
Bell Television
09.2005 - 01.2007
- Provided great customer service performing installation, service and maintenance of the bell satellite system
- Routed, organized and completed daily installation and service calls to customers throughout the Niagara Region.
Steel Stud Framer
S.E.M Construction
04.2003 - 08.2005
- Layout and building of rooms, bulkheads, and door and window frames, with heavy gauge steel and steel framing for apartment buildings, retirement homes, and hotels.
Education
Merritton High School
01.1994
Skills
- Experienced with Hand Tool Operation
- Cabling Infrastructure Planning
- Technical Troubleshooting
- Service Excellence
- Functional System Testing
- Equipment Readiness
- Regulatory Safety Management
About
I am a family orientated hard working Man, I love everything outdoors and nature related. I have an interest in local Niagara Region history and history in general and love teaching my kids and family about the things I have seen and learned. I am also a very amateur astronomer. I like to wind down and relax by watching documentaries or relaxing by a fire with friends.
Languages
English
Full Professional
Timeline
Cable Technician
Connectall Communications Inc
10.2021 - Current
Customer Service Specialist
Cox Communications
01.2020 - 10.2021
Communications Centre
Cox Communications
09.2019 - 01.2020
Tier 2 Mentor/Bugs Specialist
Instacart
03.2018 - 09.2019
Billing/Retention Agent
Just Energy
07.2017 - 02.2018
Data Technician/Support/DCMA violation specialist
Cox Communications
08.2015 - 07.2017
Assembler
Top Gun Assembly
03.2010 - 07.2015
Satellite Technician/Inspector/Trainer
DishNet Satellite Television
09.2009 - 02.2010
Commercial Satellite Technician
Bell Television
01.2008 - 09.2009
Installation Inspector
Bell Television
01.2007 - 01.2008
Residential Satellite Technician
Bell Television
09.2005 - 01.2007
Steel Stud Framer
S.E.M Construction
04.2003 - 08.2005
Merritton High School
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