Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ryan Achu

Mt Pearl,NL

Summary

Dedicated and professional individual with a track record of meeting company goals through consistent and organized practices. Skilled in working under pressure, adapting to new situations, and overcoming challenges to enhance the organizational brand. Poised to contribute to team success and achieve positive results. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to ensure the team meets its goals.

Overview

7
7
years of professional experience

Work History

Content Management Officer

Service Canada
02.2024 - Current
  • Work with internal and external stakeholders in various governmental and non-governmental organizations to ensure that the information in the 1-800-O Canada database is accurate.
  • Established performance metrics through a personalized tracking chart and monitored progress toward goals, ensuring timely adjustment and completion of tasks.
  • Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved by ensuring that the information pertaining to the different programs in our database were up to date.
  • Create and update content in both official languages and work closely with linguistic team to ensure content meets organizational standards prior to publishing in the database.

Support Worker

Nickel Services
02.2025 - 05.2025
  • Worked as a support staff at a women's shelter that catered to and supported 8 residents while they transition to stable and permanent housing.
  • Conducted daily check-ins with residents dealing with mental health issues and substance use.
  • Follow-ups with residents on the Managed Alcohol Program to ensure that their daily limit was respected.
  • Ensured that the home was clean at all times and disinfected rooms before new guests arrived. Gave out clean supplies to residents for safer drug use, maintained proper documentation of all activities during my shift.
  • Ensured that all residents were safe at all times by de-escalating heated conversations among guests, contacting the emergency services in cases of overdose and contacting the law and enforcement services in cases of physical violence or verbal abuse.
  • Monitored the onsite cameras in the shared spaces and around the building and reported all suspicious activity to the management.

Junior Programs Officer

Digital Operations Division | Digital Services Directorate
10.2023 - 01.2024
  • Managed the director’s calendar (schedule/move meetings), organized and scheduled weekly divisional meetings as requested by director.
  • Monitored the departmental mailbox; sorted and categorized over 100 incoming emails daily.
  • Prepared and sent out meeting agendas in advance, wrote down meeting minutes, and sent translation requests to linguistics services.
  • Planned departmental events for special occasions and milestone celebrations for the team.

Resource Officer

Identity Protection Services - Validation Division
04.2021 - 09.2023
  • Worked with a team of resource officers to provide support to over 40 agents in the different workflows under the Identity Protection Services Unit, including special projects from the head office.
  • Provided translation for local procedures, meeting minutes, training material, case notes and client calls in both languages, as needed.
  • Providing support to 6 team leaders for service complaints, supervisor call backs by analyzing each file to determine the problem and the best way to resolve it, while maintaining service standards.
  • Provided one-on-one coaching for agents, facilitated training sessions for new workflows or to new agents.
  • Attended weekly meetings with the head office, identified and reported trends in the workflows and provide suggestions for improvement of existing procedures.

Identity Theft Review Agent

Identity Protection Services - Validation Division
09.2020 - 03.2021
  • Worked as a bilingual call agent receiving over 30 calls daily, and reviewing caller accounts to provide information.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Assessment Processing Officer

Validation Division
05.2018 - 08.2020
  • Bilingual agent, worked on the French and English phone lines, provided support for over 30 taxpayer calls and requests daily.
  • Sent out letters to taxpayers to request supporting documents for additional review of case files. Reviewed documents submitted to ensure the information included on their accounts matched.
  • Contacted taxpayers to advise of changes to their accounts and completed all adjustments as needed.

Education

Bachelor of Science - Psychology & French Minor

Memorial University of Newfoundland
St. John's, NL
05-2020

Skills

  • Relationship building
  • Organizational skills
  • Bilingual communication
  • Proficient in Microsoft Office Suite
  • Effective communication
  • Detail-oriented and adaptable problem solver
  • Multitasking Abilities
  • Adaptability and flexibility
  • Analytical thinking
  • Report writing
  • Information verification
  • Teamwork and collaboration

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Offering time and support to shelters for the homeless and women
  • Learning new cooking techniques and expanding my culinary skills
  • Spiritual practice of praying and Bible Study

Timeline

Support Worker

Nickel Services
02.2025 - 05.2025

Content Management Officer

Service Canada
02.2024 - Current

Junior Programs Officer

Digital Operations Division | Digital Services Directorate
10.2023 - 01.2024

Resource Officer

Identity Protection Services - Validation Division
04.2021 - 09.2023

Identity Theft Review Agent

Identity Protection Services - Validation Division
09.2020 - 03.2021

Assessment Processing Officer

Validation Division
05.2018 - 08.2020

Bachelor of Science - Psychology & French Minor

Memorial University of Newfoundland

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