Ryan Kent Falat
Irvine
Summary
I’m a Public Health Sciences student at UC Irvine with experience in customer service, marketing, sales, front desk operations, and healthcare policy research. Skilled in communication, client relations, and team collaboration, with a strong ability to adapt to fast-paced environments. My background in public relations and hospitality allows me to connect with individuals while managing both administrative and research responsibilities. Strongest skills are in customer service and a desire to help people have a genuine positive experience. I bring a combination of healthcare knowledge and business experience that supports my ability to contribute effectively in both academic and professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Accounting Manager
Tabled By Tatiana
06.2025 - Current
- Managed client communications to ensure alignment with project goals and expectations.
- Coordinated account activities to enhance customer satisfaction and retention.
- Assisted in developing tailored solutions based on client needs and feedback.
- Collaborated with cross-functional teams to support product launches and initiatives.
- Managed the Invoice submissions and ensured proper tax and bank information.
Barista
Starbucks
06.2025 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Engaged with customers, providing excellent service and product recommendations.
- Operated espresso machines and brewing equipment efficiently.
- Handled cash transactions and maintained accurate financial records.
- Collaborated with team members to ensure smooth service operations.
- Assisted in training new staff on beverage preparation techniques.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Front Desk Associate & Marketing Assistant
Best Western Tradewinds & Big Bear Lake Front Lodge
06.2024 - 08.2024
- Managed daily front desk operations, including guest check-ins, reservations, and customer service for two hotel properties.
- Demonstrated intense multitasking and problem-solving skills to ensure smooth and efficient guest experiences.
- Supported company marketing efforts by creating promotional materials for seasonal products, enhancing online presence, and managing social media content.
- Collaborated with management on sales and outreach strategies to boost occupancy and customer satisfaction.
- Provided professional and effective communication to guests and staff.
Sales & Customer Service Associate
Brookshire Farms
10.2022 - 01.2023
- Delivered high-quality customer service while processing sales and assisting customers with purchases.
- Managed front desk operations, including transactions and customer inquiries.
- Strengthened communication and problem-solving skills in a fast-paced retail environment.
Education
Bachelor of Science - Public Health Sciences, B.S. in Joe C. Wen School of Population and Public Health
University of California, Irvine
Irvine, CASkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Gmail)
- Apple iWork (Pages, Numbers, Keynote)
- Account management
- Customer service
- Teamwork and collaboration
Affiliations
- Sigma Nu Fraternity — University of California, Irvine
- Member | Social Chair | Alumni Relations Chair | Philanthropy
Certification
- Best Western Certified Front Desk Operations (Completed 2024)
- Best Western Customer Service Excellence Training (Completed 2024)
- Fraternity Risk Management, Alcohol and Drug Awareness Training
- Food Safety Certification
Timeline
Accounting Manager
Tabled By Tatiana
06.2025 - Current
Barista
Starbucks
06.2025 - Current
Front Desk Associate & Marketing Assistant
Best Western Tradewinds & Big Bear Lake Front Lodge
06.2024 - 08.2024
Sales & Customer Service Associate
Brookshire Farms
10.2022 - 01.2023
Bachelor of Science - Public Health Sciences, B.S. in Joe C. Wen School of Population and Public Health
University of California, Irvine
General Skills
Customer Service, Communication, Team Collaboration, Problem Solving, Sales Support, Front Desk Operations, Marketing Support, Event Planning, Leadership, Conflict Resolution, Time Management, Adaptability, Interpersonal Skills, Microsoft Office Suite, Google Workspace, Social Media Management, Public Health Knowledge.
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