RWAN GALALELDIN
Windsor,ON
Summary
Personable science graduate, and current nursing student, bringing years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
Work History
Case Coordinator
Global Excel Managment
Windsor, ON
09.2023 - Current
- Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
- Managed a high volume of telephone calls from patients, physicians, and other healthcare providers related to insurance coverage issues.
- Sent clinical request and missing information letters to obtain incomplete information.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
Medical Assistant
Dr. Pearce Vascular Surgeon
Windsor, ON
08.2022 - 08.2023
- Assisted doctor with cosmetic sclerotherapy and endovenous laser treatment
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
Up2Youth Program Developer & Coordinator
Ontario Trillium Foundation
Windsor, ON
01.2021 - 08.2024
- Provided instruction in both classroom and individual settings to cultivate mentor and mentee relationships.
- Increased career awareness, identify post-secondary education options and finical literacy abilities through special events and instructional opportunities.
- Led organization, established non-profit direction and actualized operational plans to meet goals.
- Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
Undergraduate Cancer Researcher
University of Windsor
Windsor, ON
09.2021 - 05.2022
- Learned multiple lab techniques and employed specific options based on requirements of projects and testing goals.
- Helped coordinate protocol implementation and results tracking of cancer cells.
- Performed data entry tasks and utilized statistical analysis programs to find data trends.
- Attended industry conferences to present research both orally and through poster presentations.
African Diaspora Conference Co-Leader
University of Windsor
Windsor, ON
05.2018 - 04.2022
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Hosted 300 attendees during annual events.
- Led routine meetings to share updates on objectives, gather feedback and improve team cohesion.
Fundraising and Communications Coordinator
University of Windsor Student Medlife
Windsor, ON
01.2020 - 04.2022
- Cultivated positive relationships with media organizations to support PR objectives.
- Assisted marketing team with development and delivery of innovative campaigns to support fundraising activities.
Cashier
Shoppers Drug Mart
Windsor, ON
08.2019 - 02.2021
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.
Education
CPR/First Aid Certifacte -
Windsor/Essex CPR & First Aid Training
01-2025
Bachelor of Science - (Honours) Biological Sciences With Thesis
University of Windsor
Windsor, ON06.2022
Skills
- Word-processing/typing
- Team player and collaborator
- Compassionate patient care
- High-energy attitude
- Self-directed
- PC proficient
- Fluent in Arabic
- Medical terminology
- Verbal and Written Communication
- Creative Problem Solving
Accomplishments
Transition to Betterness Met Hospital campus - 2018- Currently
- Provided patients with comfort care
- Escorted patients, families, and visitors to their required destinations
- Provided reception support and give general information to visitors and families
WECC Health TAPESTRY at Hospice - 2018-2021
- Provided compassionate care designed to enhance quality of life
- Collected case information from patients to improve at-home patient care
- Interviewed survey respondents by telephone or in person, following strict guidelines
- Maintained records of work completed
Welcome Centre shelter for women and Families -2018
- Maintained up-to-date and accurate program files and records
- Organized food banks and clothing donations
Timeline
Case Coordinator
Global Excel Managment
09.2023 - Current
Medical Assistant
Dr. Pearce Vascular Surgeon
08.2022 - 08.2023
Undergraduate Cancer Researcher
University of Windsor
09.2021 - 05.2022
Up2Youth Program Developer & Coordinator
Ontario Trillium Foundation
01.2021 - 08.2024
Fundraising and Communications Coordinator
University of Windsor Student Medlife
01.2020 - 04.2022
Cashier
Shoppers Drug Mart
08.2019 - 02.2021
African Diaspora Conference Co-Leader
University of Windsor
05.2018 - 04.2022
CPR/First Aid Certifacte -
Windsor/Essex CPR & First Aid Training
Bachelor of Science - (Honours) Biological Sciences With Thesis
University of Windsor
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