Ruzda Vhora
Brampton
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Work Study Student
Casheir
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Volunteer
Sheridan College - Davis Campus
05.2024 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
ABS supplies- Call center Representative
11.2022 - 10.2023
- Consistently maintained 95% customer service satisfaction ratings through quality control.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved concerns with products or services to help with retention and drive sales.
Nike Factory Outlet
06.2021 - 09.2022
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Assisted up to 50 customers daily with questions regarding sizing, accessories, and proper care for merchandise.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Education
Diploma - Business
Sheridan College
Brampton 08-2025
High School Diploma -
Higher Secondary School
Gujarat, India05.2021
Skills
- Complaint resolution
- Sales knowledge
- Problem-solving
- Multi-line phone talent
- Customer communications
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Professional Working
Certification
Certified in computer language(C++), C#
Timeline
Work Study Student
Casheir
10.2024 - Current
Volunteer
Sheridan College - Davis Campus
05.2024 - 09.2024
ABS supplies- Call center Representative
11.2022 - 10.2023
Nike Factory Outlet
06.2021 - 09.2022
Certified in computer language(C++), C#
Diploma - Business
Sheridan College
High School Diploma -
Higher Secondary School
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