Ruzanna Bagdasarova

• Greet visitors and patients to determine needs, check appointments, and direct accordingly.
• Prepared and processed patient referrals and transfer requests.
• Prepare insurance claim forms, explain benefits, and outlined pricing details for procedures and services.
• Understand dental terminology and insurance breakdowns
• Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
• Managed patient billing processes for timely, accurate payments.
• Processed medical insurance claims and payments.

Part-time job

• Review coding to ensure the correct procedure codes and information is completed.
• Follow up with dentist as needed to ensure all patient visit documentation is completed before sending claims.
• Process dental claims to appropriate insurance company according to insurance guidelines.

• Provided excellent customer service to create positive experiences and build patient trust.
• Organized filing system to manage office documents.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Assisted in credentialing or recredentialing dental providers as needed
• Provided daily, monthly, or as needed dental reports as requested.
• Monitored patient accounts, collects and posts payments from insurance companies and provides information to patients as needed