Ruvina Boparai-Gill
Mono,Ontario
Summary
Perceptive Senior Business Analyst with 10 years driving successful business processes for Banking and Manufacturing industries. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
11
11
years of professional experience
Work History
Sr. Business Analyst
MarmonRail IT
03.2021 - Current
- Managed ERP implementation process from one ERP to another i.e. MS Dynamics AX to D365
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Troubleshoot, assist and assign technical helpdesk tickets accordingly as part of the technical production support group
- Coordinate meetings and technical sessions
- Experience with - Jira (project tracking software), Tableau, Cognos, BI reporting, run queries using DBeaver application
Business Management Analyst III
TD Bank Corporate
10.2017 - 02.2021
- First point of contact for all Senior Leaders and Vice-Presidents within the Technology segment
- Handle all Business management and Financial Analysis related inquires in an effective and timely manner
- Experienced in multiple lifecycles of planning and forecasting, analysing plan vs
- Actuals and addressing the derivatives of the variance(s), ROIs of projects and initiatives
- Collaborating with project managers to forecast resource needs for upcoming and on-going projects/work for demand and capacity planning
- Evaluating and ensuring company governance objectives are met through analytics and reporting by creating weekly and monthly dashboards presented at SLT meetings
- Headcount metrics successfully met due to forecasting and compliance by 100%
- Effectively preparing and converting large sets of data into comprehensive information to identify and report business forecasts and metrics to senior leaders, i.e
- VP of LOB within Technology Solutions segment
- Preparing monthly, quarterly and annual financial analysis on for example applications/software usage costs and project costs to senior leaders including actual versus budget variance analytics
- Create monthly work packages for the IT Senior Leaders for the technology LOB i.e
- Breakdown by resource type for hours charged to project vs
- BAU and breakdown by resource type for dollars spent to projects vs
- BAU
- Headcount metrics in also provided as part of the monthly work package presented at SLT meetings
- Acting as a Clarity PPM system expert while conducting weekly Clarity PPM training to the Resource and Project Managers.
Technology Solutions Officer
TD Bank Corporate
11.2014 - 11.2017
- Responsible for conducting resource/project capacity reports (utilized SORT system) while monitoring resource ratios
- Work closely with the Vendor Managers regarding resourcing needs for IT department
- Built solid business relationships with Vendors that support staffing needs in areas of Technology
- Experience in reviewing contracts for all types of Contractor employees i.e
- Onshore, offshore, contingent and SOW contracts
- Collaborated with managers to provide reporting for individual teams (Resource Management Dashboard Reporting)
- Weekly resource touch point regarding contractor resources including Vendors and project/resource managers
- Reported resource analytics to senior leaders on a monthly basis including headcount, physical location, employee type/level etc
- Assessing and reporting resource analytics on AODA government compliance
- Performed weekly onboarding/off-boarding reporting for all resources under the Technology Solutions department
- Worked on various ad-hoc projects including: Migration of SharePoint to Confluence
- Used Clarity reporting to ensure accuracy on project management and timekeeping
- Maintained organizational charts to reflect accurate information regarding headcount, titles, job functions and accessibility permissions through MS Visio.
Resource Management Administrator
09.2013 - 10.2014
- Maintained resource database on an ongoing basis
- Provided onboarding and off-boarding for all employee types in a timely manner
- Worked closely with vendor management to find a suitable contract candidate for the technology segment hiring managers
- Provided system accesses according to employee role and team they were joining (citrix applications and shared drive access)
- Asset Management for Laptops and hardware and Installed hardware setup
- Accurately updated and maintained distribution lists
- Responsible for ordering and removing conference lines for employees
- Coordinated welcome letters for new onboards
- Created job aids for sharing best practices within the team
- Handled employee timekeeping on Carpe for Accurate and complete # hours
- Ad hoc support to manager for Team event planning
- Assisted with real-estate for seating assignments and moves within Technology solutions LOBs
- Coordinated and conducted various employee communications via announcements, posters, employee handbook/welcome packages, and presentations
- Implemented the employee of the month award to promote recognition, motivation, and production
- Administered benefit programs such as health, dental, vision
- Managed LTD, STD and WSIB claims.
Education
Business Analysis A to Z Masterclass - Certification -
Udemy For Business
01.2023
Agile Business Analysis - Certification -
Udemy For Business
01.2021
Human Resources Management - Post Graduate Certificate - Human Resources Management
Humber College
2013
Bachelor of Business Administration -
York University
2008
High School Diploma -
Thistletown Collegiate Institute
2003
Skills
- Requirements Gathering
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
- Software Development Lifecycle
- ERP Implementation
- Business process improvement
- Data Analysis Expertise
- KPI Tracking
- Business Administration
- Microsoft Office Suite
- Strategic Planning
- Process Optimization
- Stakeholder Communication
- Technical Support
- Executive-Level Presentations
Timeline
Sr. Business Analyst
MarmonRail IT
03.2021 - Current
Business Management Analyst III
TD Bank Corporate
10.2017 - 02.2021
Technology Solutions Officer
TD Bank Corporate
11.2014 - 11.2017
Resource Management Administrator
09.2013 - 10.2014
Business Analysis A to Z Masterclass - Certification -
Udemy For Business
Agile Business Analysis - Certification -
Udemy For Business
Human Resources Management - Post Graduate Certificate - Human Resources Management
Humber College
Bachelor of Business Administration -
York University
High School Diploma -
Thistletown Collegiate Institute
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