Ruvalpreet Singh
7538 143 St, Surrey
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in sanitation procedures and team training at Haidilao Hot Pot to elevate kitchen efficiency and staff performance. My proactive approach in conflict resolution and food handling significantly improved service delivery, contributing to a notable increase in operational productivity.
Overview
2
2
years of professional experience
Work History
Kitchen Helper
Haidilao Hot Pot (Lee Theater Plaza)
Causeway Bay,Lee Theatre,19/F,Hong Kong
06.2020 - 10.2020
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
- Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Managed time to juggle multiple tasks simultaneously with ease.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Pushed, pulled and transported large loads and objects.
Floor Manager
Ryze Hong Kong
3/F,Kodak House 1,321 Java Rd,Quarry Bay,HK
10.2019 - 05.2020
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Registers sales on a cash register.
- Resolved customer complaints if required
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 20 employees to maintain smooth-running operations of shop floor.
Food Runner,Waiter
Bizou American Brasserie
Shop 132,1/F,Pacific Place,88 Queensway,Admiralty
12.2018 - 01.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Post-secondary Education Diploma - Police Foundation
Caritas Institute of Community Education
4 Cliff Rd, Yau Ma Tei, Hong Kong04.2020
High School Diploma -
Confucius Hall Secondary School
77 Caroline Hill Rd, Causeway Bay, Hong Kon09.2019
Skills
- Dishwashing
- Food handling
- Cleaning
- Chef support
- Cleaning techniques
- Stock Rotation
- Food Storage
- Food Preparation
- Sanitation Procedures
- Safe Food Handling
- Cross-Contamination Prevention
- Order Accuracy
- Continuous Improvement
- Employee Management
- Customer Relations
- POS Systems
- Health and safety
- Team training and development
- Employee Scheduling
- Conflict Resolution
- Employee Relations
- Complaint resolution
- MS Office
- Computer Skills
- Brand Management
- Staff Training
- Schedule Management
- Shift Scheduling
- Preventive Maintenance
- Needs Assessment
- Idea Development and Brainstorming
- Budget Administration
- Cash register handling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Pearson Edexcel GCSE-Chinese GRADE:9
The General Certificate of Secondary Education (GCSE) is an academic qualification in a range of subjects taken in England, Wales and Northern Ireland.
Certificate in QARS Basic Security Training(QF Level 1)
Completion of the course and passing the examination, participants will be issued a Certificate in Basic Guarding Services under QASRS (Level 1)
Standard First Aid Certificate Course (SFA)
This is a First Aid Training Course recognized by the Hong Kong Special Administrative Region Government (HKSAR). The course aims at instilling basic first aid knowledge and skills to trainees so that they are capable of imposing first aid to victims.
Timeline
Kitchen Helper
Haidilao Hot Pot (Lee Theater Plaza)
06.2020 - 10.2020
Floor Manager
Ryze Hong Kong
10.2019 - 05.2020
Food Runner,Waiter
Bizou American Brasserie
12.2018 - 01.2019
Post-secondary Education Diploma - Police Foundation
Caritas Institute of Community Education
High School Diploma -
Confucius Hall Secondary School