Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rutvik Shah

Halifax

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Multi-tasking and well-known for creating positive workplace culture.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Tech

Hare Krishna Education
09.2017 - 12.2018

Worked with Network infrastructure, including Windows AD, File server, Access permission, Wireless, VPN, and so on

Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.

Education

Bachelor of Science - Computer Science

Dalhousie University
Halifax

Major in Computer System Networking

Herzing College
Montreal
06-2021

Advanced Diploma - Computer Hardware & Network

AISECT Computer Institute
06-2018

Skills

  • Troubleshooting issues
  • Microsoft Office 365
  • Client service
  • Tools: Service now
  • Active Directory services
  • Remote Access tools
  • software Installation
  • Citirix Client

Certification

  • ITIL Certified | August 2024
  • Microsoft Azure: In progress
  • Microsoft Server Administrator
  • Google IT Support Professional
  • Ubuntu Linux Administrator

Timeline

IT Support Tech

Hare Krishna Education
09.2017 - 12.2018

Bachelor of Science - Computer Science

Dalhousie University

Major in Computer System Networking

Herzing College

Advanced Diploma - Computer Hardware & Network

AISECT Computer Institute

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Rutvik Shah