RUTVI PATEL
Cambridge,Canada
Summary
Dynamic customer service professional with extensive experience at Tim Hortons, excelling in interpersonal communication and problem-solving. Proven ability to enhance customer satisfaction through attentive service and menu expertise. Skilled in multi-tasking and utilizing technology to streamline operations, consistently receiving positive feedback and fostering a welcoming environment.
Overview
3
3
years of professional experience
Work History
Crew Member
Tim Hortons
, Canada
05.2023 - Current
- Followed workplace health and safety procedures to ensure a safe environment for customers and staff.
- Handled front counter, baking, and drive-thru operations while maintaining food safety, hygiene, and sanitation standards.
- Identified and reported potential hazards (spills, hot surfaces, equipment issues) to prevent workplace injuries.
- Used safe work practices when handling hot beverages, ovens, and cleaning chemicals.
- Provided excellent customer service while supporting a positive and respectful workplace culture.
- Assisted with cleaning and sanitization in compliance with health, safety, and wellness guidelines.
- Tim Hortons (Canada).
Manager
Pizza Fiamma
, Canada
02.2023 - 12.2023
- Supervised staff while ensuring compliance with occupational health and safety policies and safe work procedures.
- Trained team members on safe food handling, personal protective equipment (PPE), and workplace hygiene.
- Conducted daily checks to maintain a safe and organized work environment, reducing risk of slips, cuts, and burns.
- Promoted employee well-being, teamwork, and respectful communication in the workplace.
- Assisted in resolving safety concerns and customer issues using problem-solving and risk awareness skills.
- Ensured proper use and storage of cleaning chemicals according to WHMIS principles.
- Pizza Fiamma (Canada).
Team Member
Ginos Pizza
, Canada
09.2022 - 02.2023
- Followed health and safety standards related to food preparation, equipment use, and cleanliness.
- Maintained a clean workstation to support injury prevention and workplace wellness.
- Assisted customers while adhering to safe customer service practices.
- Supported team members by practicing safe lifting techniques and proper handling of kitchen tools.
- Reported unsafe conditions to supervisors to help maintain a hazard-free workplace.
- Ginos Pizza (Canada).
Education
Ontario College Graduate Certificate - Occupational Health, Safety And Wellness
Conestoga College
Kitchener, ON12.2025
General Arts and Science -
Conestoga College
Kitchener, ON04.2025
Skills
- Interpersonal skills
- Teamwork
- Customer service skills
- Attention to detail
- Time management
- Influential communicator
- Counselor
- Multi-tasking
- Problem-solving abilities
- computer skills
- Technology devices skills
Languages
English
Availability
Monday to Sunday Available
Weekends or holidays available
Morning and evening Prefered
Timeline
Crew Member
Tim Hortons
05.2023 - Current
Manager
Pizza Fiamma
02.2023 - 12.2023
Team Member
Ginos Pizza
09.2022 - 02.2023
Ontario College Graduate Certificate - Occupational Health, Safety And Wellness
Conestoga College
General Arts and Science -
Conestoga College