Rutvesh Patel
Garden Grove
Summary
Skilled in customer service and computer proficiency, I excel in high-pressure environments, as demonstrated during my tenure at Air Canada. I effectively resolved conflicts and complaints, enhancing customer loyalty and satisfaction. My active listening and critical thinking skills led to efficient problem resolution, significantly contributing to company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Air Canada
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Hallmark Aviation
04.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Business Administration And Management
Cerritos Community College
Norwalk, CA08-2026
High School Diploma -
Urmi School
India06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
Timeline
Customer Service Representative
Air Canada
11.2023 - Current
Customer Service Representative
Hallmark Aviation
04.2022 - 11.2023
No Degree - Business Administration And Management
Cerritos Community College
High School Diploma -
Urmi School
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