Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Rutu Shah

Vancouver,BC

Summary

Dynamic Team Coach at Amex Global Business Travel, adept at enhancing performance through targeted coaching and process improvement. Skilled in analyzing performance metrics and fostering team collaboration, I successfully developed tailored training programs that elevated service quality and operational efficiency. Committed to mentoring staff and driving results in a fast-paced environment.

Overview

13
13
years of professional experience

Work History

Team Coach

Amex Global Business Travel
Virtual
08.2017 - Current
  • Led and coached a team of 20 travel counselors, providing 20 hours of documented coaching weekly.
  • Investigated service and quality errors to enhance overall performance and provide constructive feedback.
  • Collaborated with fellow team coaches to share insights, achievements, and address challenges.
  • Monitored team performance metrics, ensuring compliance with service levels and standards.
  • Facilitated team meetings to foster communication and collaboration among members.
  • Developed tailored training programs to align with individual needs and team strategies.
  • Mentored staff on operational procedures to improve efficiency across all activities.
  • Worked with HR to establish performance ratings and action plans that meet Amex GBT standards.

Head of HR

Abhishek Zaveri
Ahmedabad , Gujarat, India
04.2012 - 04.2016
  • Developed and implemented HR strategies aligned with business needs for 150 employees.
  • Oversaw key HR initiatives, including talent management and organizational development (transitioned from family business to corporate)
  • Advised senior management on HR matters to support informed decision-making and created a HR guide
  • Managed HR team of 5 employees to enhance employee relations and performance management.
  • Directed compensation and payroll processes for accuracy and compliance.
  • Championed change management initiatives to foster a proactive workforce.
  • Aligned HR objectives with evolving business requirements for optimal impact.
  • Facilitated communication between management and employees to resolve concerns.

Education

MBA - Human Resources Management

Institute of Management, Nirma University
Ahmedabad India
01-2012

Skills

  • Performance metrics analysis
  • Process improvement
  • Service quality validation
  • Coaching techniques
  • Team collaboration
  • Team leadership
  • Communication enhancement
  • Problem solving
  • Operational procedures

Accomplishments

  • Pacesetter for the Year 2019.

Affiliations

  • Organising community events
  • Dance classes
  • Taking graphic design classes

Timeline

Team Coach

Amex Global Business Travel
08.2017 - Current

Head of HR

Abhishek Zaveri
04.2012 - 04.2016

MBA - Human Resources Management

Institute of Management, Nirma University

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