Rutu Agrawal
Kitchener,Canada
Summary
Dynamic and results-oriented professional with a proven track record at a dental clinic, Sir Sayajirao Gayakwad General Hospital and Tim Hortons. Excelled in customer service and dental care, enhancing patient satisfaction and operational efficiency. Skilled in Microsoft Office and fostering teamwork, demonstrated a commitment to learning and excellence. Achieved significant improvements in patient flow and service quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Team Member
Tim hortons
Kitchener, Ontario
12.2024 - Current
- Greeted customers and provided menus.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided quality customer service with a friendly attitude.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Maintained clean and organized work area at all times.
Volunteer Front Desk Administrator
Milverton Family Dental
Milverton
10.2024 - Current
- Scheduled multiple patient appointments, enhancing operational efficiency
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients
- Worked on Tracker Dental Management Software
Sales Representative
Rmes.inc
Waterloo, Ontario
11.2024 - 12.2024
- Developed and maintained relationships with customers to ensure repeat business.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
ASSOCIATE DENTIST
Sir Sayajirao Gayakwad General Hospital
Vadodara, Gujarat
08.2024 - 10.2024
- Scheduled and managed multiple patient appointments, contributing to improved patient flow and care
- Developed and put into action patient-specific dental care plans
- Taught individuals the most effective techniques for brushing and flossing for tooth health
- Prescribed antibiotics for patients
- Completed primary and specialized dental procedures across a diverse client base
- Improved patient comfort through the explanation of procedures
DENTIST (CO-OP)
GDCHA
Ahmedabad, Gujarat
09.2023 - 10.2024
- Conducted oral cancer screenings by thoroughly examining patients' mouths to identify problematic areas
- Trained dental staff members on dental hygiene, dental care, dental emergencies and techniques
- Prescribed antibiotics for patients
- Completed primary and specialized dental procedures across a diverse client base
Education
Bachelors of Dental Surgery - Dentistry
Government Dental College and Hospital
Ahmedabad, Gujarat09.2023
Skills
- Appointment scheduling
- Insurance verification
- Revenue forecasting
- Exam room setups
- Digital X-Ray Proficiency
- Schedule Management
- Staff supervision
- Organizing workstations
- Teamwork and collaboration
- Positive attitude
- Willingness to learn
- Customer Service
- Call, response, and transfer
- Credits and refunds
- Customer Relations
- Cash Management
- Reliable and responsible
- Inventory stocking
- Microsoft Office
- Multitasking and prioritization
- Responding to difficult customers
- Understanding Customer Needs
- Food safety measures
- Recordkeeping
- Upselling strategies
Certification
- Standard First AID, CPR, AED, Canadian Red Cross Society, 2024
- Occupational Health and Safety, Public Health Ontario, 2024
- IPAC: Reprocessing Series, Public Health Ontario, 2024
- WHMIS Certificate, BrightSafe, 2024
- AODA Awareness Certificate, BrightSafe, 2024
Activities
- Conducted various dental camps to screen and treat oral disorders at rural sites and primary schools.
- Volunteered at NGOs as general dental practitioner.
- Volunteer and practitioner of a non-profit meditation institute - HEARTFULNESS.
Timeline
Restaurant Team Member
Tim hortons
12.2024 - Current
Sales Representative
Rmes.inc
11.2024 - 12.2024
Volunteer Front Desk Administrator
Milverton Family Dental
10.2024 - Current
ASSOCIATE DENTIST
Sir Sayajirao Gayakwad General Hospital
08.2024 - 10.2024
DENTIST (CO-OP)
GDCHA
09.2023 - 10.2024
Bachelors of Dental Surgery - Dentistry
Government Dental College and Hospital
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