Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruthvik Reddy Kotha

Richmond,British Columbia

Summary

MBA student specializing in International Business Management, experienced in operations, marketing, and project management. Skilled in strategic planning, market analysis, and cross-functional collaboration for driving growth and efficiency. Adept in global markets, team leadership, and innovative problem-solving. Seeking to leverage expertise for strategic international initiatives and business expansion.

Overview

5
5
years of professional experience

Work History

Customer Service/Cashier

Walmart Canada
10.2021 - Current
  • Increased customer satisfaction scores by 25% through consistently providing timely and effective assistance, as reflected in post-interaction surveys.
  • Reduced average customer inquiry resolution time, which led to better service standards and shorter customer wait times.
  • Handled over 200+ client returns and enquiries each day in a high-volume setting, with a 95% percentage of issues being resolved immediately.
  • Maintained a high level of customer satisfaction throughout in-person and phone conversations by orchestrating smooth customer interactions across numerous internal departments.
  • Engaged clients by outlining the advantages of our MasterCard offers and provided them with solutions that illustrated how our cards will help them save money..

Operations Executive

Hometek
07.2020 - 07.2021
  • Through effective supplier negotiations and making use of lean inventory practices, procurement costs were reduced by 10%.
  • Developed and launched a referral program, which increased the number of new customers acquired through word-of-mouth referrals by 20%.
  • Enhanced capacity for new projects and a 15% reduction in project completion time as a result of improved installation process efficiency.
  • Achieved a 85% customer satisfaction score by conducting thorough follow-ups after installation and swiftly resolving any issues.
  • Spearheaded the effort for a challenging showroom remodel, which was completed ahead of the deadline and raised foot traffic by 20%.
  • The network of suppliers had been streamlined, minimising lead times by 15% and guaranteeing the timely delivery of critical supplies.

Operations Intern

Sai K.S. Associates
04.2019 - 07.2019
  • Proactively addressed supply interruptions,fostered a dependable supply chain network and showed capacity to adapt and solve problems.
  • Demonstrated a strong commitment to product quality by taking part in quality audits and helping to keep strict quality standards in place.
  • Produced weekly reports that aided in making data-driven decisions, that improved production planning, and led to a 10% reduction in waste.
  • Through rigorous documentation and attention to industry standards, contributed to ensuring a 100% compliance record throughout regulatory inspections.

Marketing Intern

Venkateshwara Hatcheries Pvt.Ltd
04.2018 - 07.2018
  • Coordinated cross-functional teams and made sure the campaign was carried out without a hitch, demonstrating ideal project management skills.
  • Crafted content that connected with the target audience, showcasing creativity and brand awareness while supporting a positive online brand presence.
  • Organised a successful industry exhibit stand that produced more than 100 quality leads, resulting in a 20% increase in the company's prospective clients.
  • Performed a competitive study to guide price changes that resulted in a 10% increase in sales volume without a loss in profitability.

Education

MBA - International Business Management

Trinity Western University
Langley, BC
05.2023

BBA - Business Management

ICFAI Business School
Hyderabad, India
07.2020

Skills

  • Proficiency in MS Office
  • Inventory purchasing
  • Document management
  • Accounts Receivable
  • Invoicing
  • Accounts Payable
  • Vendor Management
  • Business Development
  • Market Research
  • Strategic Planning

Languages

  • English
  • Hindi
  • Telugu
  • Punjabi

Timeline

Customer Service/Cashier

Walmart Canada
10.2021 - Current

Operations Executive

Hometek
07.2020 - 07.2021

Operations Intern

Sai K.S. Associates
04.2019 - 07.2019

Marketing Intern

Venkateshwara Hatcheries Pvt.Ltd
04.2018 - 07.2018

MBA - International Business Management

Trinity Western University

BBA - Business Management

ICFAI Business School

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Ruthvik Reddy Kotha