Ruthvik Reddy Kotha
Richmond,British Columbia
Summary
MBA student specializing in International Business Management, experienced in operations, marketing, and project management. Skilled in strategic planning, market analysis, and cross-functional collaboration for driving growth and efficiency. Adept in global markets, team leadership, and innovative problem-solving. Seeking to leverage expertise for strategic international initiatives and business expansion.
Overview
5
5
years of professional experience
Work History
Customer Service/Cashier
Walmart Canada
10.2021 - Current
- Increased customer satisfaction scores by 25% through consistently providing timely and effective assistance, as reflected in post-interaction surveys.
- Reduced average customer inquiry resolution time, which led to better service standards and shorter customer wait times.
- Handled over 200+ client returns and enquiries each day in a high-volume setting, with a 95% percentage of issues being resolved immediately.
- Maintained a high level of customer satisfaction throughout in-person and phone conversations by orchestrating smooth customer interactions across numerous internal departments.
- Engaged clients by outlining the advantages of our MasterCard offers and provided them with solutions that illustrated how our cards will help them save money..
Operations Executive
Hometek
07.2020 - 07.2021
- Through effective supplier negotiations and making use of lean inventory practices, procurement costs were reduced by 10%.
- Developed and launched a referral program, which increased the number of new customers acquired through word-of-mouth referrals by 20%.
- Enhanced capacity for new projects and a 15% reduction in project completion time as a result of improved installation process efficiency.
- Achieved a 85% customer satisfaction score by conducting thorough follow-ups after installation and swiftly resolving any issues.
- Spearheaded the effort for a challenging showroom remodel, which was completed ahead of the deadline and raised foot traffic by 20%.
- The network of suppliers had been streamlined, minimising lead times by 15% and guaranteeing the timely delivery of critical supplies.
Operations Intern
Sai K.S. Associates
04.2019 - 07.2019
- Proactively addressed supply interruptions,fostered a dependable supply chain network and showed capacity to adapt and solve problems.
- Demonstrated a strong commitment to product quality by taking part in quality audits and helping to keep strict quality standards in place.
- Produced weekly reports that aided in making data-driven decisions, that improved production planning, and led to a 10% reduction in waste.
- Through rigorous documentation and attention to industry standards, contributed to ensuring a 100% compliance record throughout regulatory inspections.
Marketing Intern
Venkateshwara Hatcheries Pvt.Ltd
04.2018 - 07.2018
- Coordinated cross-functional teams and made sure the campaign was carried out without a hitch, demonstrating ideal project management skills.
- Crafted content that connected with the target audience, showcasing creativity and brand awareness while supporting a positive online brand presence.
- Organised a successful industry exhibit stand that produced more than 100 quality leads, resulting in a 20% increase in the company's prospective clients.
- Performed a competitive study to guide price changes that resulted in a 10% increase in sales volume without a loss in profitability.
Education
MBA - International Business Management
Trinity Western University
Langley, BC05.2023
BBA - Business Management
ICFAI Business School
Hyderabad, India07.2020
Skills
- Proficiency in MS Office
- Inventory purchasing
- Document management
- Accounts Receivable
- Invoicing
- Accounts Payable
- Vendor Management
- Business Development
- Market Research
- Strategic Planning
Languages
- English
- Hindi
- Telugu
- Punjabi
Timeline
Customer Service/Cashier
Walmart Canada
10.2021 - Current
Operations Executive
Hometek
07.2020 - 07.2021
Operations Intern
Sai K.S. Associates
04.2019 - 07.2019
Marketing Intern
Venkateshwara Hatcheries Pvt.Ltd
04.2018 - 07.2018
MBA - International Business Management
Trinity Western University
BBA - Business Management
ICFAI Business School