Ruth Osifo
Ottawa,ON
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative/Supervisor
Chatters Limited
, NG
04.2023 - 07.2024
- Managed incoming calls from customers while providing exceptional service.
- Conducted customer service training for new hires.
- Followed up with customers after purchases to ensure satisfaction.
- Assisted in developing strategies to improve the overall customer experience.
- Tracked orders through shipping companies' websites until they reached their destination.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Freight Associate
Guiness Brewery
, NG
03.2022 - 01.2023
- Managed orders by pulling items from designated areas within the warehouse.
- Loaded and unloaded freight from trucks using pallet jacks and forklifts.
- Worked closely with other team members to ensure efficient operation of shipping and receiving department.
- Monitored stock levels in order to anticipate future needs for additional supplies or materials.
Cashier Team Lead
D'light Place
, NG
09.2020 - 01.2022
- Provided support to cashiers in addressing customer concerns and questions.
- Processed refunds and exchanges according to company policy.
- Identified and reported potential theft or fraud incidents through vigilant monitoring of suspicious behavior
- Maintained financial accuracy by investigating and resolving inconsistencies between sales transactions and cash counts.
- Ensured compliance with company policies and procedures by accurately recording all transactions.
Education
Bachelor of Arts - Mass Communication
Moshood Abiola Polytechnic
NigeriaSkills
- Able to work independently and collaboratively in a fast-paced, team environment
- Computer Proficiency
- Store maintenance
- POS Systems and Ordering platforms
- Experienced in operating lift equipment including forklift, reach-truck, and order-picker
- Sales Expertise
- Problem-Solving Ability
- Sales Quota Achievement
Timeline
Senior Customer Service Representative/Supervisor
Chatters Limited
04.2023 - 07.2024
Freight Associate
Guiness Brewery
03.2022 - 01.2023
Cashier Team Lead
D'light Place
09.2020 - 01.2022
Bachelor of Arts - Mass Communication
Moshood Abiola Polytechnic
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