RUTHIE PENNELL
403- 100 Bishop Dr. Fredericton, NB,Canada
Summary
Overview: Seasoned client services specialist with extensive experience in administration and customer relations. Committed to supporting businesses and clients through information delivery, building rapport, and handling confidential and sensitive information.
Organization: Strong attention to detail and meticulous record-keeping (digital and written).
Time management: Organized events, galas, and time-sensitive projects.
Communication: Cultivated excellent verbal and written English-language skills; able to prepare written and verbal reports; skilled in coordinating and training new staff.
Overview
9
9
years of professional experience
Work History
Reception/Administrative Assistant
Mi'kmaq Confederacy of PEI
04.2023 - 10.2025
- Streamlined and improved office workflow through coordinating all meetings, conferences, events, calendars, outside services for information destruction, maintenance, and technological assistance, all while providing administrative support to staff and managing office inventory.
- Enhanced relations through directing all communications within and outside the organization, while providing professionalism and confidential sensitivity to all Senior Leadership, staff, Elders, and community members.
- Contributed to the development and implementation of events by assisting the Communications Manager with all aspects, which include location bookings, all communication materials, budget, registration, and travel reimbursements.
Supervisor-Night Audit
Quality Inn and Suites Downtown
01.2021 - 04.2023
- Accelerated administrative productivity through performing analysis and calculations of all purchases, submitting high-balance audit reports, balancing daily funds, all while reconciling in-house guest accounts, processing and directing invoices, and pre-authorizing all arrivals.
- Developed excellent customer service skills by providing guests with professionalism in all aspects, including front desk support, responding to requests, assigning rooms, and reviewing reservations, which ensured overall guest satisfaction.
Supervisor- Front Desk and Night Audit
Residence Inn by Marriott
09.2018 - 05.2019
- Accelerated administrative productivity through compiling, running and transferring statistical reports for all departments to Management, as well as organized audits and settling high-balance reports.
- Increased customer relations through correspondence with all guests, including front desk support, email communications, and bookings.
- Supervised and trained new staff in Marriott Excellence.
Receptionist (Part-Time)
New Brunswick Licensed Practical Nurses
09.2016 - 06.2017
- Registered LPNs for yearly licenses and took payments.
- Coordinated scheduling and bookings of meetings, as well as received and sorted all mail and email correspondence.
- Provided excellent support to clients and staff through registering LPNs for yearly licenses, processing payments, as well as answering and directing all calls.
Education
Bachelor of Arts - Psychology, Religious Studies
St. Thomas University
Fredericton, NB06.2007
Certificate of Professional Office Administration -
University of PEI
Charlottetown, PE12.2025
Certified in CPR/AE Level C -
Life Start First Aid & Safety Training
Charlottetown, PE02-2025
Mi'kmaq Educational Sessions -
Mi'kmaq Confederacy of PEI
Charlottetown, PE04.2025
Skills
- Proficient in Microsoft Office
- Experienced in Google Suite
- Choice Advantage Reservation System
Timeline
Reception/Administrative Assistant
Mi'kmaq Confederacy of PEI
04.2023 - 10.2025
Supervisor-Night Audit
Quality Inn and Suites Downtown
01.2021 - 04.2023
Supervisor- Front Desk and Night Audit
Residence Inn by Marriott
09.2018 - 05.2019
Receptionist (Part-Time)
New Brunswick Licensed Practical Nurses
09.2016 - 06.2017
Bachelor of Arts - Psychology, Religious Studies
St. Thomas University
Certificate of Professional Office Administration -
University of PEI
Certified in CPR/AE Level C -
Life Start First Aid & Safety Training
Mi'kmaq Educational Sessions -
Mi'kmaq Confederacy of PEI