Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruth Ann Balberan

Calgary,AB

Summary

A dedicated, hardworking, problem-solver individual with more than 10 years of experience in the shipping industry handling administrative and operations tasks. An experienced administrative officer with knowledge in documentation, office settings, and good typing skills. An Operations Manager who supervises 5-8 individuals in her department. A pioneer in the previous company who started as a Secretary and was promoted to Operations Manager who was able to contribute remarkable success to achieve record-high revenue and increase potential clients.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

DQ Strathmore
Strathmore
05.2024 - Current
  • Assist in the management of specific areas of the restaurant during scheduled shifts.
  • Ensure that the restaurant is properly staffed as designated by written schedule.
  • Conduct training and evaluation of crew members in the chill area.
  • Assist employees at the point of sale in the execution of product promotions,
  • Ensure guest services in the chill area meet applicable standards for quality, value, and cleanliness.
  • Handle minor customer complaints, taking prompt and appropriate action to resolve problem.

Housekeeping/Restaurant Hostess

Compass Group Canada
Mississauga, ON
02.2024 - 04.2024
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Building Cleaner

The Ingerv Group Ltd.
Toronto, ON
03.2023 - 04.2024
  • Swept, mopped, sanitized, and vacuumed floors in offices, lobbies and other areas of the building.
  • Cleansed bathrooms by scrubbing toilets, sinks and showers and bathtubs.
  • Emptied trash bins and recycled containers.
  • Organized guest suites such as making beds, and washing/drying linens
  • Replenished supplies such as toilet paper and hand towels in restrooms when necessary.
  • Adhered to safety protocols and guidelines when using cleaning chemicals and equipment

Procurement Manager

Will Decena & Associates Inc.
Metro Manila, Philippines
11.2021 - 12.2022
  • Maintained good relationships with all the companies suppliers.
  • Conducted market research to identify new sources of supply that offered competitive prices.
  • Ensured compliance with relevant laws and regulations related to procurement activities.
  • Oversee the inventory supplies appropriately to maintain enough level of inventory.
  • Engaged in sourcing suppliers, and evaluated potential suppliers with the lowest offer.

Operations Manager

Baydragon Shipping Agency Corp.
Metro Manila, Philippines
02.2018 - 05.2021
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored activities and daily operations including vessel berthing, loading/discharging of cargo, and cargo handling, delivery of cargo, and customs clearance procedures.
  • Managed operational activities including budget to identify cost-saving opportunities.
  • Supervised and led a team of 5-6 operations staff including agents and surveyors.

Operations Manager

Sea Pine Shipping Corp.
Metro Manila, Philippines
01.2013 - 04.2017
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised and led a team of 5-8 operations staff including cargo agents and tallymen
  • Managed the daily operations including vessel scheduling, cargo handling, and delivery of goods.
  • Respond immediately to unforeseen events including accidents, oil spills, and other incidents.
  • Coordinated with cargo receivers and other departments for efficient delivery of goods.

Executive Assistant to Administrative Assistant

Sea Pine Shipping Corp.
Metro Manila, Philippines
01.2005 - 12.2012
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Managed executive’s schedule including meetings, appointments, travels, and personal requests.
  • Supported Operations team for daily reporting to update Vessel Owner and Cargo Receivers.
  • Assisted in financial tasks, such as Operational expense, budget management, and invoicing.
  • Maintained an orderly workplace including ordering office supplies, equipment, and filing systems.

Secretary to Executive Secretary

Sea Pine Shipping Corp.
Metro Manila, Philippines
02.1998 - 12.2004
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Arranged meetings, and recorded minutes ensuring that materials are readily accessible.
  • Organized and secured important documents, files, and records of the company.
  • Acted liaison between executive and various departments, employees, and clients.

Education

Post Degree Certificate - Business - Supply Chain & Operations

Centennial College - Progress Campus
Scarborough, Ontario
04-2024

Bachelor of Arts - Secondary Education

University of Pangasinan
Dagupan City, Pangasinan, Philippines
10.1997

Skills

  • Organizational Skills
  • Customer Relations
  • Friendly, Positive Attitude
  • Administrative skills
  • Active Listening
  • Reliable & Trustworthy
  • Excellent ability to work professionally with different customers and all staff in the organization
  • Exceptional expertise with top-notch customer service skills to satisfy customer’s needs
  • Resourceful with an ability to multitask
  • Organized particularly in time management skills prioritizing effectively to meet deadlines
  • With strong work ethic, adaptability and thrives in fast-paced work environment
  • Adept at working effectively, quick learner, and quickly mastering skills
  • Proven team leadership skills guiding and supervising a group of individuals to achieve their tasks
  • Proficient in MS Word, Excel, Suite, PowerPoint, Internet, Email, SAP Systems

Certification

  • Emergency First Aid with CPR C & AED (Issued Date: 02/2024 Expiration Date: 02/2027)
  • Security Guard (Licence Number: 50004772 Expiration: 12/2026)

Timeline

Food Service Supervisor

DQ Strathmore
05.2024 - Current

Housekeeping/Restaurant Hostess

Compass Group Canada
02.2024 - 04.2024

Building Cleaner

The Ingerv Group Ltd.
03.2023 - 04.2024

Procurement Manager

Will Decena & Associates Inc.
11.2021 - 12.2022

Operations Manager

Baydragon Shipping Agency Corp.
02.2018 - 05.2021

Operations Manager

Sea Pine Shipping Corp.
01.2013 - 04.2017

Executive Assistant to Administrative Assistant

Sea Pine Shipping Corp.
01.2005 - 12.2012

Secretary to Executive Secretary

Sea Pine Shipping Corp.
02.1998 - 12.2004

Post Degree Certificate - Business - Supply Chain & Operations

Centennial College - Progress Campus

Bachelor of Arts - Secondary Education

University of Pangasinan

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Ruth Ann Balberan