Ruth Aime Tuyishime
Longueuil,QC
Summary
Bilingual Customer Service Representative with reliable customer service skills who ensures customer satisfaction, Able to get along well with co-workers and accepts supervision. Always maintains a calm demeanor when working under pressure Pays attention to details and ensures tasks are completed correctly and on time. Contributes to an increase in sales and responds to customer needs. Excellent at answering customer inquiries and communicates professionally.
Overview
9
9
years of professional experience
Work History
Senior Loan processor Specialist
Easyfinancial
Montreal, QC
06.2023 - Current
- Provide support to the Team Manager with the day-to-day operations of the CLAO team
- Lead the Blingual Loan Processing team in the absence of the Team Manager
- Review HO Exception Approval by applying detailed knowledge and understanding of Loan Processing and Policies and Procedures
- Review and adjudicate applications that have been Challenged/Appealed by a branch or Regional Managers
- Monitor, manage and respond to all inquiries submitted to CLAO Inquiries
- Provide support to the Team Manager in managing Processing queue levels and review timeframes to ensure proper efficiencies
- Under the supervision of the Team Manager, provide additional coaching and development to team members that require additional training, when asked by the Team Manager
- Continue to perform the duties of a Loan Processing Speciaist as the needs of the business require
Loan processor Specialist
Easyfinancial
Toronto, ON
01.2022 - 06.2023
- Processors apply detailed knowledge and understanding of company policies and exception approvals.
- Assess and analyze loan applications; review, evaluate and analyze credit and financial history of applications including capacity to pay to make final processing decision.
- Grant approvals applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan processor
- Provide rationale to branch managers in regards to the underwriting process and the analysis that took place where such applications are either approved or refused.
- Adhere to acceptable review timeframes for analysis of applications and processor best practices
- Incorporate new (or changes to) policies and procedures in a live environment fluidly so as not to disrupt workflow for the processing unit.
- Answer queries from sales staff pertaining to applications submitted for analysis and/or exception approval from the processing team.
- Pinpoint fraudulent documents during analysis and report these to appropriate departments and the processing unit.
- Match and validate application information such as income, paystubs and credit ratings to make a final processing decision in the approval process
Client Service Representative
Audatex Canada
North York, ON
12.2018 - 01.2022
- Studying the previous vehicle bill of sale (Cash deal, Lease, or Financed),
- Evaluating the make, model, edition, equipments and accessories on bill of sale
- Building a report in excel with the exact same vehicle as the previous one
- Calling dealers to negotiate price of a replacement vehicle in cash deal
- Educated Insurance adjusters our services.
- Maintained accurate record-keeping with proactive attention to client informations.
- Responded proactively and positively to rapid change.
Sales Representative
Zedd Customer Service
Scarborough, ON
12.2016 - 12.2018
- Outbound calls to sell a subscription for SiriusXm satellite radio,
- Setting SiriusXm internet radio online for customers
- Answering Customer inquiries and deal with customer complains
- Giving discounts for cancelled services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Diploma - Business Management
Centennial College
Toronto, ONHigh School Diploma -
The King’s School
BurundiSkills
- Client relations strength
- Attention to Detail
- Policy adherence
- Team leadership
- Problem solving
- Administrative Skills
- Multi-tasking Ability
- Effective communication
- Training development
- Team collaboration strengths
Languages
- English
- French
Timeline
Senior Loan processor Specialist
Easyfinancial
06.2023 - Current
Loan processor Specialist
Easyfinancial
01.2022 - 06.2023
Client Service Representative
Audatex Canada
12.2018 - 01.2022
Sales Representative
Zedd Customer Service
12.2016 - 12.2018
Diploma - Business Management
Centennial College
High School Diploma -
The King’s School