Ruth Rollman
Burnaby,Canada
Summary
Skilled Bar Server with experience in high-volume restaurant environments. Possess strong knowledge of mixology, food and wine pairings, and customer service best practices. Have consistently enhanced guest experiences by providing prompt service and addressing issues quickly. Strengths include multitasking, communication skills, and teamwork. Dynamic restaurant server with over 10 years of experience in high-volume environments. Recognized for exceptional relationship management and effective upselling skills, contributing to increased sales and customer satisfaction in food and beverage service.
Overview
15
15
years of professional experience
Work History
Restaurant Bar Server
Pan Pacific Hotel
Vancouver, BC
07.2021 - Current
- Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
- Carried appetizer and drink trays throughout events, navigating guests and furniture without spills.
- Prepared and served a variety of beverages according to hotel standards.
- Communicated with hosts, bussers, and kitchen staff to prepare for service effectively.
- Arranged place settings with clean linens and tableware for incoming guests.
- Presented meal options to assist patrons in selecting food and beverages.
- Maintained cleanliness and organization of dining area during service shifts.
- Provided excellent customer service to enhance guest experience at hotel bar.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Resolved customer complaints in a timely manner while remaining calm under pressure.
- Utilized Point Of Sale system to accurately record all transactions.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
Server
Atlas Steak + Fish
Burnaby, BC
12.2019 - 06.2021
- Carried food orders to specific restaurant tables and served guests.
- Cleared dishes after courses for prompt table maintenance.
- Provided exceptional service to high volume of daily customers.
- Entered customer food orders into computer system.
- Processed customers' payments and provided receipts.
- Stocked server areas with supplies before, during and after shifts.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Senior Server
Saffron Cuisine
Burnaby, BC
10.2010 - 10.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided exceptional service to high volume of daily customers.
- Drew from knowledge of menu items and ingredients to support customer selection.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in maintaining cleanliness and organization of dining areas.
Education
SIR Certification - Hospitality Services Management
Serving It Right
Vancouver09-2026
Associate of Science - Registered Care Aide
Sices
Baguio Philippines03.2004
Associate of Science - Bachelor of Nursing
Far Eastern University
ManilaSkills
- Price memorization
- Dining customer service
- Effective customer upselling
- Liquor, wine and food service
- Menu memorization
- Check payment processing
- Relationship management
Timeline
Restaurant Bar Server
Pan Pacific Hotel
07.2021 - Current
Server
Atlas Steak + Fish
12.2019 - 06.2021
Senior Server
Saffron Cuisine
10.2010 - 10.2019
SIR Certification - Hospitality Services Management
Serving It Right
Associate of Science - Registered Care Aide
Sices
Associate of Science - Bachelor of Nursing
Far Eastern University