RUTH OURAGA
Edmonton,CA-AB
Summary
Administrative customer service with over 1 year experience. Skilled in extensive customer service. Knowledge of data entry specifically, Word and Excel. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Voluntary Assistant
University of Alberta
05.2023 - 05.2023
- Campus Saint-Jean — Volunteer ( Science Olympiads)
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Providing professional services and support in dynamic work environment for over 40 students per supervisor
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
First-year Vice-president
Volunteer Work
09.2022 - 04.2023
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led operational team in creation, roll out and management of new product lines.
- Assisting other team members in the smooth running of operations
- The voice of all of the first year students in my faculty
- Host events for first year students
- Project about psychology laboratory
- Represent the student association at events
- Project about psychology laboratory
University of Alberta
- 02.2023
- Campus Saint-Jean — Volunteer (Canoë volant)
- Gained strong leadership skills by managing projects from start to finish
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in a team setting, providing support and guidance
Administrative Assistant, Customer Service
University of Alberta
04.2022 - 12.2022
- Courtesy and dynamism
- Arrangement of brochures in display racks
- Collecting customer payments/ Cashier for over $500
- Manage reception schedule to optimize resources
- Orientation of people in premises to guide them to their point of contact
- Handling telephone switchboard and transmitting calls or messages / Customer service
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Bachelor - Chemistry and Biologie
University of Alberta, Campus Saint- Jean
Edmonton, AB11.2025
Skills
- Credit and Cash Transactions
- Guest Inquiries
- Cash Drawer Management
- Customer Support
- Data Entry
- Service Recommendations
- Call Center Operations
- Information Protection
- Microsoft Office
- Use Testing Equipment
- Laboratory Techniques
- Teaching Students
Additional Information
- AWARDS , The Faculté Saint-Jean International Award($6000) Year 2022-2023
languages
Bilingual French/ English
Spanish: Beginner
Timeline
Voluntary Assistant
University of Alberta
05.2023 - 05.2023
First-year Vice-president
Volunteer Work
09.2022 - 04.2023
Administrative Assistant, Customer Service
University of Alberta
04.2022 - 12.2022
University of Alberta
- 02.2023
Bachelor - Chemistry and Biologie
University of Alberta, Campus Saint- Jean
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