Ruth Omer
Winnipeg,MB
Summary
Certified Administrative Assistant with 4+ years of experience in Office Administration, Payroll, Scheduling, Accounts Payable/Receivable and Human resources. Strong foundation in MS Excel, MS Word, and MS Office, along with proficiency in software such as Microsoft Dynamics, QuickBooks, and Sage 50.
Overview
4
4
years of professional experience
Work History
Accounting Clerk
Supremex Inc.
11.2021 - Current
- Efficiently managed both hourly and salary payroll processing.
- Educated candidates on job responsibilities and benefits.
- Conducted AP/AR analysis and reconciliations
- Assisted in posting month-end journal entries.
- Administered employee benefit programs.
- Facilitated new employee onboarding and orientation processes.
- Contributed to the development and implementation of HR policies and procedures
- Maintained employee records with a focus on confidentiality.
- Addressed employee inquiries related to payroll, benefits, and general HR matters.
- Played a key role in resolving employee relations issues.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Analyzed and verified employee expense reports for accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Administrative Assistant / Jr Accountant
ABM TAX
12.2020 - 07.2022
- Oversaw general ledger operations and executed general bookkeeping tasks.
- Filed tax reports, including GST, PST, and other related tax returns.
- Created and maintained databases to track and record customer data.
- Screened and interviewed potential candidates during the recruitment process.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Utilized tax software to prepare and file tax returns.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed filing system, entered data and completed other clerical tasks.
Lead Customer Service Representative
24-7 InTouch
08.2019 - 10.2020
- Managed and supervised a team of customer service agents, providing guidance and support for excellent service delivery.
- Oversaw the resolution of complex customer issues, demonstrating strong problem-solving skills and effective communication.
- Conducted regular training sessions to enhance customer service skills and product knowledge.
- Acted as a point of escalation for challenging customer queries or complaints, employing effective conflict resolution and de-escalation techniques.
- Collaborated with the management team to develop and implement customer service strategies, focusing on improving overall customer satisfaction and retention.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
Education
Some College (No Degree) - Administrative Assistant
Red River College
Winnipeg, MBSkills
- Month-End Reports
- Expense Reports
- Payroll Administration
- Benefits Oversight
- Employee Relations
- Employee Onboarding
- Invoice Processing
- Clerical Support
- Resource Allocation
- Customer Relations
- Workflow Optimization
Volunteer Experience
Social Media Manager / We Got This Canada
Program Coordinator / Folkrama
Timeline
Accounting Clerk
Supremex Inc.
11.2021 - Current
Administrative Assistant / Jr Accountant
ABM TAX
12.2020 - 07.2022
Lead Customer Service Representative
24-7 InTouch
08.2019 - 10.2020
Some College (No Degree) - Administrative Assistant
Red River College
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