Ruth Nelsa João Nunes
Ottawa,Canada
Summary
Reliable Personal Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Developed essential caregiving and support skills in healthcare environment, demonstrating adaptability and empathy. Expertise in providing personalized care and managing daily living tasks, with focus on enhancing well-being. Seeking to leverage transferrable skills to transition into new field, bringing strong foundation of client-focused care and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
CBI /Gem Home Health Care
02.2021 - Current
- Meal preparation, cleaning, feeding, dressing, preparing to bed (assist with brushing teeth), transfer from electric wheelchair to bed using the LIFT, stretching/Physiotherapy - minimum 45 to 60 minutes, transfer from bed to chair, catheter bag Change, bedside care, bathing, skincare, Incontinent care, med reminds and assist, basic laundry
Customer Service Representative - Portuguese and English
Ttec
01.2023 - 11.2023
- Answer client's inquiries by phone and/or email
- Analyze and process customer and representative requests
- Provide prompt resolution in a timely matter
- Process payments as requested
- Research and resolve customer problems, acting as the customer liaison
- Process necessary documentation to rebate customer service charges when required
- Support all inbound and outbound customers
Human Resources Agent
Sika Angola, Lda
01.2015 - 12.2019
- Managed all aspects of candidate recruitment and selection and successful integration
- Carry out performance reviews; Define people management policies and procedures
- Manage employers' payroll; Develop cost savings opportunities without compromising company services Develop internal communications
- Prepare employment contracts and amendments to employment contracts
- Preparation of contracts with service providers
- Monitor the validity period of each employment contract
- Define people management and procedures
- Develop a training plan to improve employee skills and competencies
- Plan and monitor job and salary plans
- Develop a work visa application process for expatriate workers
- Perform travel bookings for senior management as needed
Human Resources & Accounting Assistant
SGS Angola
01.2010 - 12.2015
- Invoice Processing: Receiving, reviewing and approving supplier invoices, ensuring that payments are made correctly and on time
- Payments: Schedule and make bill payments, keeping accurate records of all financial transactions
- Accounts Reconciliation: Checking and reconciling accounts payable to ensure that all data is correct and up to date
- Record Keeping: Organize and maintain detailed financial records, including payment documents and transaction records
- Communication with Suppliers: Maintain effective communication with suppliers to resolve any problems or queries relating to payments
- Cash Flow Monitoring: Monitor the company's cash flow to ensure that there are sufficient resources to meet financial obligations
- Financial Reporting: Prepare and provide detailed financial reports for management, helping them to make strategic decisions
Education
Diploma - Community Service Worker
Herzing College
Ottawa, On01.2024
Diploma -
Adult High School
Ottawa, On01.2024
Certification - Customer Service
PTP Employment program
Toronto, On01.2024
Certification - Personal Support Worker
Academy Horizon
Ottawa, On01.2021
Business Administration - Management
University Kalandula
01.2015
Skills
- Empathy
- Organization
- Teamwork
- Flexibility
- Computer skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Social support
- Privacy and confidentiality
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Elementary
Certification
- First Aid /CPR/AED Certification- Red cross 2024/11
- Food Safety Manager Certification IRCC Programs for Newcomers 2024
Timeline
Customer Service Representative - Portuguese and English
Ttec
01.2023 - 11.2023
Personal Support Worker
CBI /Gem Home Health Care
02.2021 - Current
Human Resources Agent
Sika Angola, Lda
01.2015 - 12.2019
Human Resources & Accounting Assistant
SGS Angola
01.2010 - 12.2015
Diploma -
Adult High School
Certification - Customer Service
PTP Employment program
Certification - Personal Support Worker
Academy Horizon
Business Administration - Management
University Kalandula
- First Aid /CPR/AED Certification- Red cross 2024/11
- Food Safety Manager Certification IRCC Programs for Newcomers 2024
Diploma - Community Service Worker
Herzing College
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