Overview
Work History
Education
Skills
Certification
Timeline
Generic

RUTH NGIGI

Oakville,ON

Overview

17
17
years of professional experience
1
1
Certification

Work History

Secretary

Chrisco Fellowship
03.2013 - 09.2022
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Supervisor

Double Delight Restaurant
02.2011 - 01.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.

Cashier Team Lead

Tangerine Restaurant
02.2006 - 02.2011
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Education

Associate of Science - Book Keeping & Accounts

Palm College Nairobi

High School Diploma -

Ngarariga Girls' High School

Kerwa Elementary School

Skills

  • Multi-Line Phone Systems
  • Payments Posting
  • Teacher Relations
  • Report Writing

Certification

  • CAP - Certified Administrative Professional
  • Certificate in Leadership - April to May 2018
  • Certificate Teens Mentorship by Scripture Union - May to August 2015
  • Lamaze International - Birthing Educator Certificate (Sep 18-22) 2017
  • Lamaze International - Breastfeeding Counselor Certificate (Sep 8 - 11) 2014

Timeline

Secretary

Chrisco Fellowship
03.2013 - 09.2022

Supervisor

Double Delight Restaurant
02.2011 - 01.2013

Cashier Team Lead

Tangerine Restaurant
02.2006 - 02.2011

Associate of Science - Book Keeping & Accounts

Palm College Nairobi

High School Diploma -

Ngarariga Girls' High School

Kerwa Elementary School

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RUTH NGIGI