RUTH NGIGI
Oakville,ON
Overview
17
17
years of professional experience
1
1
Certification
Work History
Secretary
Chrisco Fellowship
Kenya
03.2013 - 09.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Supervisor
Double Delight Restaurant
Kenya
02.2011 - 01.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Cashier Team Lead
Tangerine Restaurant
Kenya
02.2006 - 02.2011
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Education
Associate of Science - Book Keeping & Accounts
Palm College Nairobi
High School Diploma -
Ngarariga Girls' High School
Kerwa Elementary School
Skills
- Multi-Line Phone Systems
- Payments Posting
- Teacher Relations
- Report Writing
Certification
- CAP - Certified Administrative Professional
- Certificate in Leadership - April to May 2018
- Certificate Teens Mentorship by Scripture Union - May to August 2015
- Lamaze International - Birthing Educator Certificate (Sep 18-22) 2017
- Lamaze International - Breastfeeding Counselor Certificate (Sep 8 - 11) 2014
Timeline
Secretary
Chrisco Fellowship
03.2013 - 09.2022
Supervisor
Double Delight Restaurant
02.2011 - 01.2013
Cashier Team Lead
Tangerine Restaurant
02.2006 - 02.2011
Associate of Science - Book Keeping & Accounts
Palm College Nairobi
High School Diploma -
Ngarariga Girls' High School
Kerwa Elementary School