Ruth Nava
Ontario
Summary
Dynamic retail professional with extensive experience at Lowes, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing store performance. Skilled in mentoring staff and implementing safety protocols, fostering a collaborative environment that drives customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement
Fontana, CA
2020 - Current
- Assisted in daily store operations, ensuring optimal inventory levels and product placement.
- Trained and mentored new team members on customer service standards and operational procedures.
- Coordinated with vendors to manage inventory replenishment and streamline supply chain processes.
- Implemented visual merchandising strategies to enhance product displays and drive customer engagement.
- Monitored sales performance metrics to identify trends and recommend actionable improvements.
- Resolved customer inquiries and issues, fostering positive shopping experiences and loyalty.
- Led team meetings to communicate goals, provide updates, and encourage collaboration among staff members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Department Supervisor
Lowes Home Improvement
Upland, CA
2014 - 2021
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated staff schedules to meet peak demand periods while maintaining labor budget compliance.
- Led team meetings to communicate goals, share feedback, and foster collaboration among staff members.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Associate
Lowes Home Improvement
Upland, CA
05.2006 - 2014
- Assisted customers in product selection and provided knowledgeable recommendations on home improvement solutions.
- Handled customer inquiries and resolved issues efficiently, ensuring high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity.
- Collaborated with team members to restock shelves and maintain organized displays for optimal customer experience.
- Educated customers on product features, benefits, and warranties to enhance purchase confidence.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Key Holder Supervisor
Rocky’s Pizzeria
Montclair, CA
06.2004 - 2021
- Executed opening and closing procedures to enhance operational efficiency.
- Directed implementation of safety protocols to ensure protection of guests and staff within restaurant environment.
- Oversaw accurate order taking and coordinated timely food delivery to enhance customer satisfaction.
- Executed end-of-night cash counting procedures to ensure accurate financial reporting.
- Executed inventory assessments and placed orders to ensure optimal stock levels.
- Acquired and processed incoming product shipments.
- Monitored and upheld food quality standards to guarantee guest satisfaction.
Education
High School Diploma -
Montclair High Achool
Montclair, CA2004
Skills
- Customer service and engagement
- Team building and leadership
- Store opening and closing
- Hiring and training
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Order management
- Inventory counting
- Workforce management
- Performance evaluations
- Teamwork and collaboration
- Problem-solving
- Workplace safety practices
Timeline
Customer Service Associate
Lowes Home Improvement
05.2006 - 2014
Key Holder Supervisor
Rocky’s Pizzeria
06.2004 - 2021
Assistant Store Manager
Lowes Home Improvement
2020 - Current
Department Supervisor
Lowes Home Improvement
2014 - 2021
High School Diploma -
Montclair High Achool