Ruth Mutoni
Ottawa,Canada
Summary
- Compassionate and dedicated Personal Support Worker (PSW) with a genuine desire to improve quality of life for individuals in need. Skilled in providing personalized care and support to clients with various physical and cognitive challenges. Proficient in assisting with daily activities, medication management, and promoting independence while fostering a safe and supportive environment.
- Demonstrated ability to provide empathetic and compassionate care to clients, fostering a sense of trust and comfort.
- Proficient in assisting clients with activities of daily living such as bathing, dressing, grooming, and toileting.
- Experienced in administering medications according to prescribed schedules and monitoring clients for any adverse reactions.
- Mobility Assistance
- Remained calm and composed during emergencies, following established protocols to ensure clients' safety.
Overview
8
8
years of professional experience
Work History
Health and Home Support Attendant
Vha Health and Home Support
01.2023 - Current
- VHA Health and Home Support Attendant Outreach & Supportive Housing Program.
- Assist individuals with daily activities.
- Provide support with hygiene and personal care.
- Prepare meals and offer medications.
- Perform housekeeping tasks.
- Accompanied in mobility and accompany clients to appointments.
- Offer companionship and emotional support.
Personal care attendant
Cheshire Disability Services Kenya (CDSK)
01.2020 - 12.2023
- Utilized nonviolent crisis intervention techniques to manage clients with escalating behaviour or crises and maintaining care, welfare, safety, and security of everyone.
- Assisted clients with clothing and changing cloth during day.
- Assisted clients with bathing, washing, transfers, feeding, and moving.
- Performed light housekeeping and cleaning duties vacuuming, laundry, cleaning in and outside residence.
- Helped with meal preparation, making shopping list, shopping, visiting doctors, helped to participate in leisure activities and meeting friends.
- Supported and monitored client's health care needs, including routine checks and drug administration.
- Provided emotional, physical, and mental support.
Customer Care Service
Marriott Hotel
01.2018 - 12.2020
- Active Listening
- Attention to detail
- Customer's order support
- Building customer royalty
- Complain resolution
Customer Care Attendant
University of Nairobi
01.2018 - 12.2019
- Welcomed and acknowledged all guests according to company standards.
- Anticipated and addressed guests' service needs and thanked guests with genuine appreciation.
- Followed up all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
- Prepared and reviewed written documents accurately and completely.
- Entered and located work-related information using computers.
- Stood up, sat, or walked for an extended period.
- Moved, lifted, carried, pushed, pull, and placed objects weighing less than or equal to 10 pounds without assistance.
- Prioritized room cleaning, and updated status of departing guest rooms.
- Janitor.
- Cleaned and supplied campus in a 3000+ student school by dusting, sweeping, mopping, buffing, waxing, carpet shampooing and restroom cleaning.
- Documented routine inspections to monitor security and safety by locking doors after school hours and checking electrical appliance use to ensure hazards are not created.
- Performed basic maintenance and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems, notifying management of larger repair problems needing attention.
- Up kept grounds by mowing and trimming lawns and shrubbery, removing trash, and clearing debris.
Education
Certificate - Personal Support Worker
La Cite Collegiale
Ottawa, ON05-2024
Human Services Foundations Certificate - Human Resource
KIPS Technical College
01-2022
Diploma - History, Economic, Geography
APAER/Secondary School
01.2020
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
ADDITIONAL QUALIFICATIONS
- Cardiorespiratory resuscitation Certificate
- PDSB (Principal for Moving Clients Safely)
- Training on LAW 90
- First Aid CPR
Timeline
Health and Home Support Attendant
Vha Health and Home Support
01.2023 - Current
Personal care attendant
Cheshire Disability Services Kenya (CDSK)
01.2020 - 12.2023
Customer Care Service
Marriott Hotel
01.2018 - 12.2020
Customer Care Attendant
University of Nairobi
01.2018 - 12.2019
Diploma - History, Economic, Geography
APAER/Secondary School
Certificate - Personal Support Worker
La Cite Collegiale
Human Services Foundations Certificate - Human Resource
KIPS Technical College
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