Ruth Mora
Montebello
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Graphic Designer / Sign Shop Manager
JCL Traffic Services
06.2014 - 08.2025
- Led customer service initiatives to enhance client satisfaction and retention.
- Streamlined communication processes between departments to resolve customer issues faster.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Processed high volumes of data entries with accuracy and attention to detail in QuickBooks and Excel.
- Led inventory control initiatives, enhancing stock accuracy and reducing discrepancies.
- Managed multiple high-profile projects simultaneously, maintaining timelines and quality standards under pressure.
- Created visually compelling presentations for client pitches, effectively communicating design vision and project scope.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects before rollout.
- Diagnosed and repaired a wide range of printing equipment to ensure optimal performance. (HP 360,365 and MUTOH)
- Conducted routine maintenance on printers, enhancing reliability and reducing downtime.
Receptionist /Dental Biller
West Coast Dental
03.2012 - 06.2014
- Managed multi-line phone system to ensure timely communication and customer service.
- Greeted and assisted visitors, providing exceptional first impressions for clients and guests.
- Scheduled appointments and maintained calendars for executives, optimizing daily operations.
- Processed dental claims accurately using advanced billing software.
- Analyzed denied claims to identify trends and reduce future occurrences.
- Facilitated communication between patients, providers, and insurance companies for optimal service delivery.
- Managed patient collections efforts with professionalism and tact, successfully recovering overdue payments while preserving positive relationships between the practice and its clientele.
- Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
Receptionist /Dental Insurance Biller
Jenny Oh, DDS
08.2002 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved cash flow for the dental practice by expediting submission of clean claims to insurance carriers.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Associate of Science - Graphic And Digital Design
Platt College
Alhambra, CA08-2011
Skills
- Customer service
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Order processing
- Order fulfillment
- Microsoft Office Suite
- Prioritization
- Multi-line phone talent
- Office equipment proficiency
- Shipping and logistics
Certification
- Mutoh Smart Printing Training - March, 2017
- Flexi Certified - November, 2017
- Dental Radiation Safety License - July, 2005
Productivity Software
Microsoft Word, Excel, Powerpoint, Outlook
Adobe Illustrator, Photoshop
Flexi
Zoom
QuickBooks
Shopify
Dropbox
Languages
Spanish
Native or Bilingual
Timeline
Graphic Designer / Sign Shop Manager
JCL Traffic Services
06.2014 - 08.2025
Receptionist /Dental Biller
West Coast Dental
03.2012 - 06.2014
Receptionist /Dental Insurance Biller
Jenny Oh, DDS
08.2002 - 05.2012
Associate of Science - Graphic And Digital Design
Platt College