Ruth Mora
Montebello
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Graphic Designer / Sign Shop Manager
JCL Traffic Services
06.2014 - 08.2025
- Led customer service initiatives to enhance client satisfaction and retention.
- Streamlined communication processes between departments to resolve customer issues faster.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Processed high volumes of data entries with accuracy and attention to detail in QuickBooks and Excel.
- Led inventory control initiatives, enhancing stock accuracy and reducing discrepancies.
- Managed multiple high-profile projects simultaneously, maintaining timelines and quality standards under pressure.
- Created visually compelling presentations for client pitches, effectively communicating design vision and project scope.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects before rollout.
- Diagnosed and repaired a wide range of printing equipment to ensure optimal performance. (HP 360,365 and MUTOH)
- Conducted routine maintenance on printers, enhancing reliability and reducing downtime.
Receptionist /Dental Biller
West Coast Dental
03.2012 - 06.2014
- Managed multi-line phone system to ensure timely communication and customer service.
- Greeted and assisted visitors, providing exceptional first impressions for clients and guests.
- Scheduled appointments and maintained calendars for executives, optimizing daily operations.
- Processed dental claims accurately using advanced billing software.
- Analyzed denied claims to identify trends and reduce future occurrences.
- Facilitated communication between patients, providers, and insurance companies for optimal service delivery.
- Managed patient collections efforts with professionalism and tact, successfully recovering overdue payments while preserving positive relationships between the practice and its clientele.
- Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
Receptionist /Dental Insurance Biller
Jenny Oh, DDS
08.2002 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved cash flow for the dental practice by expediting submission of clean claims to insurance carriers.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Associate of Science - Graphic And Digital Design
Platt College
Alhambra, CA08-2011
Skills
- Customer service
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Order processing
- Order fulfillment
- Microsoft Office Suite
- Prioritization
- Multi-line phone talent
- Office equipment proficiency
- Shipping and logistics
Certification
- Mutoh Smart Printing Training - March, 2017
- Flexi Certified - November, 2017
- Dental Radiation Safety License - July, 2005
Productivity Software
Microsoft Word, Excel, Powerpoint, Outlook
Adobe Illustrator, Photoshop
Flexi
Zoom
QuickBooks
Shopify
Dropbox
Languages
Spanish
Native or Bilingual
Timeline
Graphic Designer / Sign Shop Manager
JCL Traffic Services
06.2014 - 08.2025
Receptionist /Dental Biller
West Coast Dental
03.2012 - 06.2014
Receptionist /Dental Insurance Biller
Jenny Oh, DDS
08.2002 - 05.2012
Associate of Science - Graphic And Digital Design
Platt College
Similar Profiles
CELESTE ARIASCELESTE ARIAS
Accounts Receivable at JCL Traffic ServicesAccounts Receivable at JCL Traffic Services
Ruth MoraRuth Mora
Graphic Designer/Manager at JCL Traffic ServicesGraphic Designer/Manager at JCL Traffic Services
David ZirkelbachDavid Zirkelbach
Maintenance Worker at JCL Traffic ServiceMaintenance Worker at JCL Traffic Service
Joshua GarciaJoshua Garcia
Apprentice at AguilarApprentice at Aguilar
Gina CamachoGina Camacho
HOA Relationship Manager at Banc of CaliforniaHOA Relationship Manager at Banc of California