Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Languages
Timeline
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Ruth Jelagat

Scarborough,ON

Summary

Experienced counselor with a strong background in social work, addiction, and mental health. Skilled in identifying, assessing, and diagnosing mental health and addiction issues. Develops and implements treatment plans and therapy to obtain maximum results for clients. Utilized active listening and team collaborative approaches to address diverse client needs.

Overview

10
10
years of professional experience

Work History

Volunteer

Agincourt Community Services Association, ACSA
10.2024 - Current


  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Exhibited excellent communication and customer service skills.


Newcomer Support Services Volunteer

Toronto Swahili Fellowship
09.2023 - Current
  • Provide counseling and mental health support to newcomers and individuals experiencing homelessness, helping them navigate complex social services.
  • Assess client needs, develop action plans, and refer clients to community agencies and resources for support.


Community Support Worker

Uasin-Gishu County Government - Kenya
01.2019 - 01.2023


  • Worked closely with orphaned children, connecting them with educational and welfare services to ensure their safety and well-being.
  • Provided counseling services to families, mediating disputes and fostering a safe environment for children and parents.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Social Worker

AmpathPlus - Kenya
01.2018 - 01.2021


  • Fostered partnerships with local organizations and government bodies to improve community health outcomes.
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

HIV Counselling and Testing

AmpathPlus - Kenya
01.2015 - 01.2016
  • Delivered HIV counseling and testing.
  • Developed personalized care plans and facilitated referrals to ensure clients received the appropriate healthcare and social services.
  • Worked effectively in fast-paced environments.


Education

Master of Arts - Sociology

Kisii University
Kenya
12-2021

Bachelor of Arts - Social Work

Moi University
01.2009

No Degree - Addictions And Mental Health

Algonquin College
Ottawa, None
06-2026

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Community service
  • Attention to detail
  • Leadership qualities
  • Group counseling
  • Empathy

SUMMARY OF QUALIFICATIONS

  • Experienced in working with diverse populations, with a strong understanding of culturally sensitive, trauma-informed, and strength-based approaches
  • Excellent communication and interpersonal skills, capable of building rapport with clients, community organizations, and stakeholders.
  • Client-centered approach, dedicated to delivering a seamless client experience, with a deep understanding of the challenges faced by newcomers, immigrants, and marginalized communities
  • Skilled in maintaining accurate client records and managing administrative responsibilities, including data compilation, report preparation, and interpreting statistical data
  • Strong team player, able to collaborate effectively in a multidisciplinary environment while providing clear guidance and advocating for clients
  • Proficient in Microsoft Office
  • Capable of working independently while consistently meeting deadlines

Languages

English

Timeline

Volunteer

Agincourt Community Services Association, ACSA
10.2024 - Current

Newcomer Support Services Volunteer

Toronto Swahili Fellowship
09.2023 - Current

Community Support Worker

Uasin-Gishu County Government - Kenya
01.2019 - 01.2023

Social Worker

AmpathPlus - Kenya
01.2018 - 01.2021

HIV Counselling and Testing

AmpathPlus - Kenya
01.2015 - 01.2016

Bachelor of Arts - Social Work

Moi University

Master of Arts - Sociology

Kisii University

No Degree - Addictions And Mental Health

Algonquin College
Ruth Jelagat