Ruth Goitom
Edmonton,AB
Summary
Driven by a results-focused approach, I excelled at RDC by enhancing customer engagement and relationship building, leading to a significant expansion of the client base. My adeptness in customer care and my innovative prospecting skills contributed to surpassing sales targets and streamlining recruitment processes, demonstrating a blend of hard and soft skills vital for dynamic business environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesperson
None Of The Above
09.2019 - 09.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
Interpreter
RDC
01.2017 - 01.2019
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Offered language instruction to help clients improve language skills.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Interview Coordinator
RDC
01.2017 - 12.2019
- Streamlined interview process for faster hiring decisions, resulting in reduced time-to-fill rates.
- Contributed to employer branding initiatives by promoting a positive image of the company during interactions with prospective hires.
- Monitored industry trends and best practices for interview coordination, regularly sharing insights with team members for continuous improvement efforts.
- Maintained comprehensive candidate records, including resumes, interview notes, and communication logs for accurate tracking and reporting purposes.
- Participated in regular team meetings to discuss updates on open positions, candidate pipelines, and upcoming interviews.
- Provided administrative support as needed to enhance the overall efficiency of the human resources department''s recruitment efforts.
- Implemented an effective system for organizing and prioritizing high-volume interview requests from various departments.
Research Assistant
RDC
01.2016 - 12.2019
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Customized research instruments to better capture nuanced data, enriching depth of research analysis.
- Improved data collection methods with introduction of innovative survey techniques.
- Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
Education
Bachelor In Archaeology And Anthropology - Anthropology And Archaeology
College of Arts And Social Science Adi Kieh
Eritrea06.2017
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Prospecting skills
- Customer Service
Languages
English
Limited Working
Tigrigna
Native or Bilingual
Amharic
Limited Working
Certification
Etsy website ,
Reasercher in reasearch and documentation center
Timeline
Salesperson
None Of The Above
09.2019 - 09.2024
Interpreter
RDC
01.2017 - 01.2019
Interview Coordinator
RDC
01.2017 - 12.2019
Research Assistant
RDC
01.2016 - 12.2019
Bachelor In Archaeology And Anthropology - Anthropology And Archaeology
College of Arts And Social Science Adi Kieh
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