Ruth Dias
18 Chatsworth Crest. Whitby
Summary
Personable candidate committed to helping clients meet financial goals. Extensive experience developing and implementing investment strategies tailored to clients' individual needs and objectives. Passionate about providing sound financial advice and helping clients reach financial goals.
Overview
12
12
years of professional experience
Work History
Team Solution Advisor
Canadian Imperial Bank Of Commerce
12.2020 - Current
- Investments and Credit card champion.
- Being Ethical and prioritize that clients comes first, engaging with purpose to find the right solutions, being compliant with the procedures, taking the extra mile and do the right for the clients.
- Driven to succeed, motivated by accomplishing goals.
- Building strong relationships with clients through transparent communication and delivered prompt, informative responses to client inquiries, fostering a positive customer experience.
- Dealing with problems, listen actively, ask open ended questions, and understanding client’s emotion and financial goal.
- Act like an owner by taking accountability for client issues and know when to partner up with others to find the right solutions. Recognize and act on opportunities to engage clients in discussions of additional CIBC products and services.
- Establish positive working relationships with clients by using discovery questions and CIBC standard Know Your Client (KYC) questions to determine client needs and provide solution on the right investment products or services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Helped clients make informed decisions about financial future. Presented financial plans and investment recommendations to clients.
Financial Services Representative ||
Canadian Imperial Bank Of Commerce
08.2019 - 12.2019
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Delivered consistent results within compliance guidelines while meeting quarterly sales goals.
- Responded to inquiries from clients and provided financial advice.
- Developed and implemented risk management strategies to minimize financial losses.
- Built and established relationships with clientele to improve future business opportunities.
Cross-Border Banking Specialist
TD Canada Trust
01.2012 - 07.2019
- Functioned as the manager in his absence and assisting other customer service representative to resolving customer complaints
- Achieved 180% on TDs customer experience index by providing advice and guidance to customers on TD products and services that meet their current and future needs
- Identified sales and advice opportunities and took initiatives to promote their needs-based on banking solutions
- Assisting other customer service representative with cross-border training and transactions.
- Achieved recognition within the call center for providing excellent customer service by going beyond
- Cross-sold wide range of services like Credit Cards, loans and other banking products to increase new business and expand existing customer relationships. Credit Cards, loans and other banking products. Trained new hires on customer service policies and procedures.
Education
Investment Funds in Canada (IFC)
Canadian Securities Institute
Toronto, ON03.2024
Business Administration Human Resource and Marketing Specialist -
Trios College
Oshawa, Ontario12.2019
Sales Representative Proficiency Course -
Trios College
Mississauga, Ontario12.2012
Skills
- Client Engagement , Building rapport and establish positive working relationships with clients
- Product Knowledge
- Problem Solving
- Ability to work independently, Leadership and Team Building Skills
- Analytics and detail oriented
- Communication and People Skills
Accomplishments
- CIBC 500 Purpose Award for Q3 (F2023)
- CIBC 250 Purpose Award for Q2 (F2023)
- Promotion after 3 months to Team Solution (F2019)
- 10-year incredible milestone and appreciation Certificate from TD Canada Trust. (F2018)
- Received a 10-karat gold diamond ring for my loyalty, commitment and service to TD Canada Trust. (F2018)
- Certificate from Gap Inc for my Excellent Customer Service. ( F2010)
- Award from Shell Canada for Excellent Customer Service. (F2008)
HOBBIES
Landscaping Designer, Interior Design, Decorator indoor and outdoor.
Travelling to new places, learning about new cultures, hiking on the Mountains.
Exploring, Painting, Gardening.
Timeline
Team Solution Advisor
Canadian Imperial Bank Of Commerce
12.2020 - Current
Financial Services Representative ||
Canadian Imperial Bank Of Commerce
08.2019 - 12.2019
Cross-Border Banking Specialist
TD Canada Trust
01.2012 - 07.2019
Investment Funds in Canada (IFC)
Canadian Securities Institute
Business Administration Human Resource and Marketing Specialist -
Trios College
Sales Representative Proficiency Course -
Trios College
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