Ruth De Luna
Edmonton
Summary
Dynamic Customer Service Manager with a proven track record at Active Warehousing, excelling in operational efficiency and employee performance. Skilled in CRM software and team leadership, I enhanced customer satisfaction through innovative solutions and effective communication, driving loyalty and repeat business while fostering a collaborative environment.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Active Warehousing
08.2023 - Current
- Assisted in resolving customer inquiries and complaints through effective communication strategies.
- Gained proficiency in CRM software to track customer interactions and streamline support processes.
- Collaborated with team members to provide seamless service during peak times, enhancing customer satisfaction.
- Developed knowledge of product features and services to better assist customers with their needs.
- Learned company policies and procedures to ensure compliance in all customer service interactions.
- Supported training initiatives for new staff, fostering a collaborative learning environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Business Solutions Coordinator
MTE Logistix
02.2020 - 08.2023
- Coordinated logistics operations to optimize supply chain efficiency and ensure timely deliveries.
- Implemented process improvements to enhance workflow accuracy and reduce operational delays.
- Managed inventory tracking systems to maintain accurate stock levels and streamline order fulfillment.
- Developed training materials and conducted sessions for new team members, fostering a collaborative work environment.
- Analyzed data trends to inform strategic decisions on resource allocation and project prioritization.
- Collaborated with cross-functional teams to align project goals and drive successful outcomes across departments.
- Gathered and organized materials to support operations.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
Customer Service Representative
Porter Warehousing & Distribution Inc
01.2017 - 01.2020
- Lead initiatives to enhance customer satisfaction and streamline service processes.
- Mentor junior team members in advanced customer handling techniques.
- Drive efficiency by implementing innovative solutions for common customer issues.
- Oversee and improve workflows to ensure seamless customer interactions.
- Spearhead training sessions focused on product knowledge and support skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
MTE Logistix
05.2014 - 12.2016
- Develop strategic plans to address complex service challenges effectively.
- Collaborate with cross-functional teams to elevate service standards and outcomes.
- Analyze feedback data to refine service protocols and practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Campus Operations Officer
Xavier School
Education
Master of Science - Library And Information Science
University of The Philippines
Quezon City, PhilippinesMaster of Arts - Science Education
Philippine Normal University
Manila, Philippines03-1998
Bachelor of Science - Chemistry
Central Luzon State University
Nueva Ecija, Philippines04-1987
Skills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
- Office administration
- Budget management
- Resource allocation
- Supply chain management
- Business administration
- Procedure improvement
- Employee productivity
- Team leadership
- Leadership training
- Transportation management
- Business development
Languages
English
Full Professional
Timeline
Customer Service Manager
Active Warehousing
08.2023 - Current
Business Solutions Coordinator
MTE Logistix
02.2020 - 08.2023
Customer Service Representative
Porter Warehousing & Distribution Inc
01.2017 - 01.2020
Customer Service Representative
MTE Logistix
05.2014 - 12.2016
Campus Operations Officer
Xavier School
Master of Science - Library And Information Science
University of The Philippines
Master of Arts - Science Education
Philippine Normal University
Bachelor of Science - Chemistry
Central Luzon State University
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